Alexandra Householder Email & Phone Number

Landover, Md

• Provide support and information for a caseload of Simmons College Master of Nursing students• Correspond with university staff and internal cross-functional teams to promptly resolve student issues• Assist in student on-boarding to include online orientation, registration and live training, as well as conducting Welcome Calls with students immediately upon enrollment• Maintain regular communication with assigned students and address all incoming communications from students in an expedient and professional manner• Provide exceptional service to students and faculty with academic, procedural or technical issues• Troubleshoot student support issues and coordinate solutions in accordance with all university policies

Jessup, Md

• Assist sales associates by educating callers on our products and reputation in order to develop new sales leads• Provide optimal customer service to customers calling in to check on their orders• Assist with accounts payable and keep detailed accounts of received payments

Baltimore, Md

• Provided career counseling and advising to undergraduate students during all stages of their career development process• Redesigned and reorganized all handouts with updated and accurate information and design new material as needed• Observed career counseling sessions facilitated by other career counselors• Critiqued student’s resumes and cover letters during walk in and scheduled appointments • Advised students through the networking process including how to research and connect with employers• Collaborated with other staff to design a tutorial video for the NACElink recruitment system

Baltimore, Md

• Supervise over 30 undergraduate tutors and desk attendants • Train students and faculty staff on center policies and procedures and use of the online system• Hire new desk attendants and terminated staff if needed • Manage the TutorTrac system repairing any bug and imputing tutor availability • Organize scheduling for desk attendants, undergraduate tutors, and graduate tutors• Designed helpful "how to" videos to assist staff learning the online system and help student navigate the system and schedule appointments • Assisted with the implementation of TutorTrac as the new online appointment scheduling system

Baltimore, Maryland

• Provided individual mental health counseling to Maryland New Directions clients • Offered career counseling and job coaching to MND clients including assisting them with completing applications, updating resumes, writing cover letters, practice interviews, and looking for new training opportunities • Worked with job-seeking clients one-on-one by guiding them through the online job application process • Conducted intake assessments for new employment program trainees

Baltimore, Md

• Provide career counseling for undergraduate and graduate students at Loyola University Maryland on such topics including choosing a major, deciding what to do with a major, preparing for graduate school, interest testing, applying for internships and employment, general career planning, and other career concerns• Assist alumni with career changes and job changes• Interpret assessments to students including the Strong Interest Inventory and Myers-Briggs Type Indicator• Critique student’s resumes and cover letters during walk in and scheduled appointments • Observe career counseling sessions facilitated by other career counselors• Attend and assist with other career center events and activities such as career fairs, workshops, open houses, and major decision panels• Conduct workshops educating students on topics such as resume writing• Gave a presentation to incoming students at an open house and answered student’s and parent’s questions

Hanover, Pa

• Facilitate portions of group therapy sessions for adults 18 and over with various mental health and dual diagnosis • Assist licensed therapist with a 3 our brief dialectical behavior therapy group held every week• Collaborate with other interns to co-facilitate group therapy sessions when the therapist is not present • Assist Licensed therapists with various educational groups teaching topics such as co-dependency• Attend weekly professional meeting to discuss current clients treatment progress and goals

Towson, Md

• Oversaw and assisted the summer desk staff stationed in the residence halls• Collaborated with other supervisors to ensure satisfaction and the best customer service for various groups staying in the residence halls over the summer

Towson, Md

• Supervised and directed event staff working the various events • Represented Towson University at non-University and official University events

Baltimore, Md

• Assisted victim advocates with daily duties including accompanying victims to court, assisting with meetings, and providing support to victims of domestic violence • Provided support and education to domestic violence victims during and after their court proceedings• Attended training for phone counselors volunteering for the Sexual Assault/Domestic Violence 24-Hour hotline • Visited external sites for personal development including domestic violence shelters and youth day programs

Baltimore, Md

• Provided crisis intervention, counseling, information, and mental health referrals to clients who called the crisis hotline• Developed crisis plans for individuals appeared suicidal, or who were facing a crisis in which they need support• Conducted follow-up calls to current clients to assess their current functioning and offer additional support or referrals

Maryland

• Assist photographer take pictures of party guests at birthdays, bar and bat Mitzvahs, wedding receptions, and other occasions• Cropped, edited, printed, prepared, and framed green screen pictures and organized them on a table for guests to locate• Work parties on weekends as needed all over the Maryland, DC areas

Master’S Degree, Psychology, Counseling Practitioner'S Track

Activities and Societies: Psi Chi International Honor Society in Psychology

Bachelor’S Degree, Psychology

High School