Alexandra Householder Email & Phone Number

Landover, MD

• Provide support and information for a caseload of Simmons College Master of Nursing students
• Correspond with university staff and internal cross-functional teams to promptly resolve student issues
• Assist in student on-boarding to include online orientation, registration and live training, as well as conducting Welcome Calls with students immediately upon enrollment
• Maintain regular communication with assigned students and address all incoming communications from students in an expedient and professional manner
• Provide exceptional service to students and faculty with academic, procedural or technical issues
• Troubleshoot student support issues and coordinate solutions in accordance with all university policies

Jessup, MD

• Assist sales associates by educating callers on our products and reputation in order to develop new sales leads
• Provide optimal customer service to customers calling in to check on their orders
• Assist with accounts payable and keep detailed accounts of received payments

Baltimore, MD

• Provided career counseling and advising to undergraduate students during all stages of their career development process
• Redesigned and reorganized all handouts with updated and accurate information and design new material as needed
• Observed career counseling sessions facilitated by other career counselors
• Critiqued student’s resumes and cover letters during walk in and scheduled appointments
• Advised students through the networking process including how to research and connect with employers
• Collaborated with other staff to design a tutorial video for the NACElink recruitment system

Baltimore, MD

• Supervise over 30 undergraduate tutors and desk attendants
• Train students and faculty staff on center policies and procedures and use of the online system
• Hire new desk attendants and terminated staff if needed
• Manage the TutorTrac system repairing any bug and imputing tutor availability
• Organize scheduling for desk attendants, undergraduate tutors, and graduate tutors
• Designed helpful "how to" videos to assist staff learning the online system and help student navigate the system and schedule appointments

Baltimore, Maryland

• Provided individual mental health counseling to Maryland New Directions clients
• Offered career counseling and job coaching to MND clients including assisting them with completing applications, updating resumes, writing cover letters, practice interviews, and looking for new training opportunities
• Worked with job-seeking clients one-on-one by guiding them through the online job application process
• Conducted intake assessments for new employment program trainees

Baltimore, MD

• Provide career counseling for undergraduate and graduate students at Loyola University Maryland on such topics including choosing a major, deciding what to do with a major, preparing for graduate school, interest.
• Assist alumni with career changes and job changes
• Interpret assessments to students including the Strong Interest Inventory and Myers-Briggs Type Indicator
• Critique student’s resumes and cover letters during walk in and scheduled appointments
• Observe career counseling sessions facilitated by other career counselors
• Attend and assist with other career center events and activities such as career fairs, workshops, open houses, and major decision panels

Hanover, PA

• Facilitate portions of group therapy sessions for adults 18 and over with various mental health and dual diagnosis
• Assist licensed therapist with a 3 our brief dialectical behavior therapy group held every week
• Collaborate with other interns to co-facilitate group therapy sessions when the therapist is not present
• Assist Licensed therapists with various educational groups teaching topics such as co-dependency
• Attend weekly professional meeting to discuss current clients treatment progress and goals

Towson, MD

• Oversaw and assisted the summer desk staff stationed in the residence halls
• Collaborated with other supervisors to ensure satisfaction and the best customer service for various groups staying in the residence halls over the summer

Towson, MD

• Supervised and directed event staff working the various events
• Represented Towson University at non-University and official University events

Baltimore, MD

• Assisted victim advocates with daily duties including accompanying victims to court, assisting with meetings, and providing support to victims of domestic violence
• Provided support and education to domestic violence victims during and after their court proceedings
• Attended training for phone counselors volunteering for the Sexual Assault/Domestic Violence 24-Hour hotline
• Visited external sites for personal development including domestic violence shelters and youth day programs

Baltimore, MD

• Provided crisis intervention, counseling, information, and mental health referrals to clients who called the crisis hotline
• Developed crisis plans for individuals appeared suicidal, or who were facing a crisis in which they need support
• Conducted follow-up calls to current clients to assess their current functioning and offer additional support or referrals

Maryland

• Assist photographer take pictures of party guests at birthdays, bar and bat Mitzvahs, wedding receptions, and other occasions
• Cropped, edited, printed, prepared, and framed green screen pictures and organized them on a table for guests to locate
• Work parties on weekends as needed all over the Maryland, DC areas

Master’S Degree, Psychology, Counseling Practitioner'S Track

Activities and Societies: Psi Chi International Honor Society in Psychology

Bachelor’S Degree, Psychology

High School