Amanda Matthews-Pace, Med, Lmhc, Lpc Email & Phone Number

* Manages performance of several Client Support Specialist, holding regular 1:1 sessions with team members to provide feedback, coaching, and support with ongoing training.* Supports weekly team updates to ensure their team members are informed of the latest updates. * Manages complaints by problem-solving with clients and offering creative solutions.* Manages team scheduling and shift changes to support coverage across the CSS Team.* Supports with recruitment, hiring, supervision, and consultation.

* Skillfully manages client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment.* Responds to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills.* Independently manages a caseload of complex, multi-need clients.* Effectively and professionally communicates with clients and providers throughout the process of accessing care, via email, phone, and occasionally text.* Creatively troubleshoots roadblocks to offering personalized, high quality clinical care options for clients.* Utilizes a proprietary matching software as well as other methods to connect clients to the best treatment, based on each individual client’s specific needs and preferences.

Houston, Texas, United States

* Provided school-based clinical, psychosocial, and mental health services through evaluations/assessments, individual, group, and family counseling.* Coordinated with parents and school staff to work effectively as part of a student's treatment plan.* Provided case management services to help provide resources and education to the students and their families.* Worked effectively with a wide range of both clients and staff from diverse ethnic and cultural backgrounds, and in a multidisciplinary setting.

Miami, Florida, United States

* Provided in-person and tele-health via individual, group, and family counseling for adolescents and caregivers overcoming trauma.* Completed intakes, diagnostic assessments, and mental health evaluations.* Assisted clients in developing insight into themselves and their relationships.* Developed treatment plans, monitored treatment progress, and completed closing documents at discharge.

Tallahassee, Florida Area

Assist in daily accurate data collection and assessments of patient’s current mental state. Maintain a thorough understanding of the hospital’s mission, business priorities and strategic plans; assigned to both adolescent and adult clinical care units treating chemical dependency and psychiatric conditions. Other responsibilities include serving as observational liaison between staff and patients, providing individualized consulting and assistance with group counseling.

Tallahassee, Florida Area

Tallahassee, Florida Area

Master Of Education - Med, Counselor Education

Bachelor'S Degree, Psychology

Activities and Societies: PSI CHI, Gospel Choir, Association of Black Psychologists, Sigma Alpha Pi