Alexander Mazurek Email & Phone Number

Trenton, Mi, Us

United States

Livonia, Mi

Team lead for the Contract Support group, providing support to Program Managers and Project Managers in various capacities. • Develop and maintain proper processes for financial receivables and payables • Organize vendor invoices, manifests, and other documentation• Enter data into the work order system (EQAI) to generate timely and accurate invoices• Manage Customer Purchase Orders and Quotes• Prepare reports and spreadsheets as required by upper management, and Operations Managers • Process payment of third party invoices in the work order system (EQAI)• Ensure monthly accruals are timely, accurate, and auditable• Communicate and collaborate with Operations Managers to ensure Program and Project Managers are receiving the appropriate levels of support

Erie, Mi

Manage the manual billing for large client bases, such as BP, Toledo Refining Company, Johns Manville, and Ottawa Sandusky Seneca County for manual invoicing that exceeds $300,000.00 in monthly revenue. • Research and Resolve routine and non-routine billing questions and discrepancies• Review invoices for completeness and accuracy, and follow up with customers or other division staff/management to resolve identified discrepancies• Review various billing system reports to identify billing discrepancies, and make corrections, as appropriate, to ensure accurate billing, while following the standard operating procedures• Review credit and debit requests, calculating the credit and/or debit amounts, and entering the pertinent adjustment in the system before the cycle date

Remote Home Office

Recruited back to Level 3 Communications to handle dispute resolution for the Latin American region, resolving issues for Latin American customers, and various North American customers. Managed client accounts such as AT&T, Verizon, Nextel Communications, Epson, PepsiCo, Federal Express, Samsung, General Electric, and Citibank. Served as the lead resource within the billing resolution team • Reviewed customer contracts and researched contents to identify information provided to the customer for the most complex cases• Conducted root cause analysis on escalated complex disputes/issues, and resolved accordingly• Researched, investigated, and analyzed orders, pricing, billed charges, purchase orders, billing names and addresses, and/or related contracts, in assisting with dispute resolution• Partnered with others such as Legal, Tax, Sales, and the Billing teams to assist in resolving key issues• Worked with other departments to execute the opening of new matters, such as rate changes, billing name and/or address changes, service outages, and service disconnections• Submitted credits upon issue resolution, and re-billed accordingly when required• Communicated directly with customers regarding inquiries, requesting signed documents, and sending resolution emails upon completion of disputed matters

Troy, Mi

Managed client branch accounts such as Intel, Kraft, Microsoft, BCBS of Georgia, Hewlett Packard, and Exxon/Mobil. Managed and processed all submittal work orders, which included monitoring email notifications from Operations Managers, and creating, inputting and auditing templates so the invoicing of $10 million could be produced. • Balanced and performed month end accounting activities to ensure revenue and expenses balanced• Assured that internal and external customers followed established processes, and reviewed/updated processes as required• Documented work instructions and process flows and provided training and support to the Billing divisions

Southfield, Mi

Handled the Latin American, North American, and European regions, managing and updating all billing, tax, and regulatory requirements, in the SAP billing system, for a client base that exceeded 600 invoices monthly. Managed client accounts such as AT&T Corp., Cisco Systems, Hewlett Packard, Telmex/America Movil, American Axle & Manufacturing, Inc. (AAM), and HBO / HBO Latin America. • Prepared invoices while ensuring the accuracy of charges and description information which had an impact on corporate revenue of $4 million monthly and $6 million on quarter-end months.• Interpreted contracts and agreements, identifying the specific billing details for purchase agreements in order to process one-time invoicing for deals with a potential impact of $5-$15 million on corporate revenues. • Contributed research and validation for customer credit requests, verifying all net charges, as well as all associated US tax or Latin American VAT amounts.• Processed monthly and quarterly billing summary reports for Sales and Finance departments.• Participated in special projects related to the quality of billing operations, including regular audits to maintain Sarbanes-Oxley (SOX) requirements and to identify billing inefficiencies

Bachelor Of Arts (B.A.), Economics

Associate In Business, Accounting