Amber Applegate Email & Phone Number

Memphis, Tn

Mined and reviewed large amounts of data across multiple platforms, including CyberSource, JP Morgan, WorldPay, Shift4/TSYS, PayPal, Amazon, American Express and several other processors or payment platforms. Developed and maintained databases to store, track and analyze donor data. Utilized Microsoft Excel to generate reports and graphs based on complex datasets. Analyzed data trends and created visualizations for management review. Used multiple sources simultaneously to determine operational impacts and needed actions including identifying trends in fraudulent activities. Conducted research on financial transactions to detect possible fraud patterns. Reviewed and analyzed data for fraud risk and suspicious activities across various platforms and countries. Used proactive and reactive measures to assess fraud across multiple payment platforms in both local and foreign areas and devised plans for preventative measures such as Decision Manager and CAPTCHA.

Hernando, Ms

Experience in data analysis related to multiple not-for-profit donation payment platforms, preventative and reactive fraud measures, insurance products and services. Proficient with Excel, Salesforce, and CyberSource.

Hernando, Mississippi, United States

Southaven, Ms

Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales. Interviewed prospective clients to gather information on financial needs and discuss existing coverage. Upsold products to policyholders and potential new clients. Kept thorough records of customer details and previous sales. Offered policy guidance and management to promote asset protection. Responded to inquiries and explained product features and service advantages to potential customers. Increased sales through consultative sales approach and focused relationship building with new and existing policy holders. Maintained pleasant and cordial attitude, remaining calm when issues arose.

Olive Branch, Mississippi, United States

Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions. Performed regular audits of teller activities maintaining signed records. Adhered to financial services security and audit procedures. Trained employees on cash drawer operation. Handled cash transactions, reconciled cash drawers, performed loan payments and issued cashier's checks. Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails. Reconciled bank's vault of daily cash for withdrawals and deposits. Completed monthly audits and managed overdraft reports. Prepared and submitted documentation for bank records and compliance purposes.