Amber Britt Email and Phone Number

• New hire Onboarding support and concierge.• First point of contact once candidate accepts position. Engages two weeks prior to start date through fourth week in role.• Serves as an expert problem solver for new hires.• Enrolls in new hire workshop/training, makes necessary travel arrangements and accomodations.• Assists with Safe Act registration, training, ordering business cards, digital business card setup, MLO website setup, and business contacts setup.• Identifies and escalates possible process challenges to maintain and improve new hire retention.

• Managed 21 Pinnacle teams in a virtual environment.• Built relationships with product, pricing, credit and underwriting channels to increase sales performance, define root cause and issue resolutions.• Determined appropriate course of remedial action for executive customer escalations.• Acted as a liaison with cross-functional management to obtain resources, influence outcomes, addresses conflict, and ensure alignment with strategy, policies, and business objectives.• Influenced pipeline management routines with visibility for summary outputs to senior leadership.• Improved employee retention rates and purchase close on time met

• Executive Assistant to Divisional Sales Executive for the Consumer Sales West Division across 12 states, managing business relations and special projects at the senior management level.• Personnel processes, employee relations, audit/compliance, premises, and coordination of large projects, associate training, service quality, process improvement, business continuity, and communication.• Planned and coordinated executive business reviews/events and manage expenses, review daily mortgage pricing, improves procedures and demonstrates ability to meet demanding deadlines.• Performed diverse, advanced, and confidential administrative support functions including composing and releasing routine correspondence.• Communicated with executive management to gather or convey relevant information.• Partnered with Home Loan Management across the Division’s 12 states on communication to the field, expense reporting, and compensation/HR problem resolution.

• Executive Assistant to Regional Sales Executive for the Nevada and New Mexico Region, managed business relations and special projects at the senior management level.• Partnered with Home Loan Management on communications to the field, expense reporting, employee relations and compensation/HR problem resolution.• Planned events for 200 employees for Region Meetings including venue, Agenda content and all travel arrangements.• Provided executive-level administrative support to Regional Sales Executive and direct reports with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.• Provided performance management coaching for employees who were falling below production criteria.• Leader for all administrative sales support in the region to roll out key initiatives.

• Assisted Branch Manager with all new loan originations.• Completed borrower upfront package and submitted new loans to fulfillment.• Responsible for opening escrow, ordering appraisal and collecting fees.• Assisted fulfillment with obtaining borrower conditions on all loans.• Provided exceptional customer service with friendly, polite, and positive support.• Assisted with and provided sales support to branch Loan Officers with monthly marketing and new loan originations.