Energenic and passionate Strategy and Program Management Senior Leader with a strong focus on results, customer experience, and best practices. Strengths in strategy, operations, customer experience, change management, process improvement, and Agile project management. Ability to develop, influence, and execute strategic plans to drive growth and customer retention through effective communication, motivation, problem-solving, and collaboration across all levels of an organization. Adept in managing change, processes, enterprise-wide programs, projects, and people.