Amber Chamberlain Email & Phone Number

San Francisco, California, Us

Salt Lake City, Ut, Us

-Oversee warehouse logistics, stock fulfillment, operational efficiency, inventory management, and reporting analytics across multiple digital platforms, including internal wholesale and Shopify e-commerce. -E-commerce merchandise lead - responsible for the comprehensive management of product data, including acquisition, implementation, merchandising, and publishing. Maintaining high-quality master data, specifically related to customer and product information, to ensure accurate and consistent data across all digital platforms. -Collaborate with sales and marketing teams to develop actionable growth strategies that enhance fulfillment, distribution efficiencies, and the overall customer experience.-Partnered with the E-commerce Site Manager and marketing/content team to optimize product details and category pages, while personally maintaining and updating product catalogs for accurate information on product names, descriptions, pricing, and inventory.-Digital operations and logistics management: overseeing and implementing new software launches; operational process improvement projects relating to Shopify, e-commerce returns management software, and external 3PL software.-Responsible for all customer engagement functions across the end-to-end customer experience, leading meaningful change to improve operational efficiencies, daily deliverables and productivity standards for our customers.-Organize and lead teams that create, manage and implement new product designs, manage designers and founders’ feedback to create new apparel lines.

Seattle, Us

-Liaison and first point of contact between headquarters operational teams and all 165 retail stores.-Responsible for effectively researching and communicating all company and store operational processes, technical issues or project improvements between HQ Retail Operations and stores. -Collaboratively work with cross-divisional HQ partners to provide stores with organized subject matter expertise.-Troubleshoot store issues to provide guidance and resolutions that ensure customer satisfaction and operational efficiency.-Utilize reporting and analytics tools to research metrics/inventory issues for stores on a case by case basis.-Create and maintain documentation for REI internal informational resource libraries. -Coach retail management and store staff on new or established procedures that ensure compliance with store policies and processes.

Seattle, Us

-Responsible for warehouse logistics, inventory management, asset protection, order fulfillment and store support leadership.-Built and oversaw store teams that focused on effectively managing inventory and product flow through efficient planning, time management and process improvement.-Coordinated communication between floor leads, management and HQ Retail Operations in order to drive the digital customer experience. -Built and led an order fulfillment team that focused on logistics and operational efficiency to generate close to 30% of total store sales by implementing new processes and integrating new technology advances to deliver modernized customer user experience and more efficient order fulfillment process for distribution. -Provided coaching, direction and leadership support to employees and upper management in order to achieve department, company and professional growth results.-Closely monitored Co-op wide initiatives, metrics and in-store customer satisfaction.

Seattle, Us

-Lead employee, customer satisfaction oriented and go-to person for problem solving. -Successfully led and organized floor staff to optimize sales through effective visual merchandising, exceptional customer service, and extensive product information, resulting in a seamless customer experience that significantly improved metrics and customer engagement. -Created store programs and teams that focused on training, outfitting, development and adaptability to further store growth and positively impact our customers and staff.

Seattle, Us

-Contributed to departmental goals by handling customer needs, visual merchandising and providing extensive product knowledge and sales information that aimed to drive sales and customer experience.-Facilitated needs between customers and corporate product lines. -Responsible for aiding in the upkeep of records, inventory and procurement systems in relation to sales, events and customer bike/ski repairs.

Washington, Dc, Us

-Administrative and clerical position, handling the verification of digital records. -Departmental tasks including providing website updates, historical authenticity reports to department heads, and facilitating task force meetings pertaining to visitor inquiries, historical events and all departmental public relations

-Aided in the start up for the company by procuring clients, hiring employees, and managing all employee training and safety tests. -Overseer of all company meetings, activities and public events. -Partnered with city officials and community organizations to promote safe cycling trends and enforcing bicycle laws within city limits.

Bachelor Of Arts (Ba), Art Studies

Certificate In Digital Filmmaking