Perform all Human Resource and administrative activities for the company in collaboration with the Business Manager. Develop and maintain employee and business reports for approximately 95 fulltime employees. Assist with employee engagement, recruitment, onboarding and offboarding processes, and coming up with proactive strategies to improve employee morale. Process employee absences and assist in benefits administration, including short-term disability, open enrollment, and qualifying life events. Initiate corrective actions as warranted. Ensure compliance with policies and procedures from an operation perspective including labor and wage laws (FMLA, STD, and OSHA). Currently in class for aPHR certification (human resource certification) and will be certified in May 2023.

Planned and managed multiple clinical trials in Epilepsy. Responsible for all operational aspects of running clinical trials from start-up to close-out including budgets, patient care, weekly calls/meetings, delivering of study on time, and meeting deadlines set forth by sponsors and CRO’s. Accurately recorded and processed data and filed in appropriate regulatory binders. Maintained knowledge of regulations and implemented change as needed. Oversaw multiple clinical trials running consecutively in compliance with GCPs, SOPs and all regulatory agencies (FDA, clinical research organizations, and sponsors). Was audited by the FDA and there were no findings.Developed and implemented patient recruitment strategies to ensure trial success. Earned 93% patient retention rating by communicating vital information and resolving patient issues quickly and efficiently.Collaborated with several pharmaceutical companies during their Investigator’s Meetings todiscuss/train other sites on patient recruitment, retention, and management processes I had implemented at our site to make our site successful in clinical trials. Interacted with key personnel from pharmaceutical companies and clinical research organizations.

Was responsible for the startup of the specialty practice, and then responsible for the day-to-day operations of the outpatient clinic. Provided both clinical and nonclinical support to physicians. Was one of the first clinics at Saint Joseph Hospital to implement and utilize electronic medical records system. Responsible for the overall operations, development, and success of the medical practice. Acted as a resource and ambassador to patients, general public, physicians and staff. Ensured clinic was opened and closed daily as per established schedule. Managed staff to ensure optimal operation of practice and the mission and values of Saint Joseph Hospital were always at the forefront. Conducted annual performance evaluations of the administrative team. Safeguarded patient records and ensured compliance and HIPAA standards. Participated in weekly management meetings, project teams and committees as needed. Was available to staff for questions, training and help.

Provided direct clinical and nonclinical support for the Level IV Comprehensive Epilepsy Program. Greeted patients, scheduled appointments, communicated with insurance companies, doctors and other teams regarding patient care. Obtained all necessary signatures and precertification for outpatient and inpatient procedures patients were scheduled for. Made patient visits as easy and convenient as possible through thorough communication as needed. Was featured in Making a Difference, which is a monthly news magazine featuring the people of UK HealthCare. Responsible for scheduling monthly epilepsy surgery team meetings with multiple specialists. Dealt with clinical and nonclinical patient education and coordinated community supported programs for the Epilepsy and Epilepsy Clinical Trial Programs at the University. All the while maintaining patient/doctor and adhering to the policies and procedures of the University of Kentucky/UK HealthCare.

Under the Director of the Comprehensive Epilepsy and Director and Co-Director of the Neuropsychology programs, was responsible for answering and responding to all patient triage calls. Scheduled all patients for appointments for both the Epilepsy and Neuropsychology outpatient services through the Department of Neurology. Completed transcription for patients’ medical records, made travel arrangements, scheduled in-house meetings and depositions/independent medical exams for four (4) physicians. Worked closely with other support staff in the Department of Neurology to make sure all positions were covered during absences and or vacancies, so all day-to-day operations of the clinic continued uninterrupted. Maintained a database for both the Epilepsy and Neuropsychology Programs. While performing duties, patient/doctor confidentiality was always maintained and policies and procedures of the University of Kentucky/UK HealthCare was adhered to.