Amber Cobb Email and Phone Number

Responsible for all patient accounting, medical records, and registration related reporting development for the 5 operated facilities of RHG. I develop reporting on the CPSI, Nextgen Hospital, and Meditech software platforms. Currently providing Reporting Support and Data Analytics for the 4 hospitals operated by RHG on CPSI/EVIDENT.Part of the A/R management team responsible for cash flow trends, A/R reduction efforts, and revenue cycle analysis. As a former employee of both CPSI/Trubridge and Nextgen Hospital solutions I serve as system support individual for billing, follow up, cash posting, and registration staff should questions/issues arise in their daily work flow.Responsible for all outside communication/reporting with our self pay a/r servicing vendor including placing accounts for statement and calling campaigns, bad debt collection activity and patient advocacy.Responsible for technical documentation and help desk references for staff in regards to software functionality on CPSI and Nextgen Hospital Solutions products.Provide reporting support for accounting staff and CFO in regards to all hospital cost reporting needs and revenue cycle analysis.

Assisting client in report writing and revenue cycle analysis. Identifying bottle necks within the insurance follow up process and Evident tickler system. Identifying areas for cash flow improvement for management and providing support in report creation, system table maintenance, and work flow procedures all on the CPSI/EVIDENT platform.

Provides assistance as directed by Revenue Integrity Service Area Director for Dignity Health Systems on CPSI's Evident platform including the following:• Update Department CDM’s with the OR Techs so they can update preference cards simultaneously• Upload Lawson number and item number in Evident so there is an improved search functionality toensure end user is able to select the correct item• Along with clinical leaders and Dignity Health policy, review and recommend charge masterpricing• Complete a reimbursement analysis against contracts for accuracy and collections

Financial Implementation Specialist responsible for implementing and training financial staff on practices on the NextGen software and financial applications. This role is responsible for working closely with the Client and Project Manager to ensure implementation is moving in accordance with contract deliverables and project timeline. •Educate and guide Client’s Core team, end-users, and new internal employees on software configuration and front end functionality to ensure proper utilization of the NextGen software and financial applications. •Exercise independent judgment to organize and plan Client sessions to ensure each session is tailored to the individual client need in respect to their specific practice workflow and procedures. •Perform analysis of Client’s databases and take the appropriate course of action.•Perform software customizations, ranging from basic to complex, in accordance to Client customization requirements. Process requirements for enhancements and/or new features to the appropriate department. •Management of client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete task/milestones. •Attend Client and internal meetings to provide subject matter expertise on the NextGen software and financial applications. •Provide recommendations/suggestions for product enhancements based on expertise utilizing software and real-world experience working with the NextGen Healthcare Client base. •Independently manage multiple priorities while maintaining a high-level of service •Provide consultation advice to Clients and other NextGen Managers•Contribute suggestions for new and/or improving existing training tools/documentation.•Travel nationally approximately 75% annually.

 As manager of the TruBridge Education team I was responsible for the education team staff as well as new hire training on all aspects of the business solutions software. Managed all business solution internal retraining efforts as well as meeting client business solutions training needs.Responsible for testing new business solution product development and presenting/training clients on new development at users groups meetings.As education manager I also served the role of divisional HIPAA privacy and security officer responsible for reporting any and all HIPAA violations and investigations. I managed communication of any violations in compliance with HIPAA standards to clients and provided corrective training to internal staff on any compliance violations committed.

Collaborated with CPSI Project Managers and Financial Implementation Coordinators to ensure client’s implementation goals were met. Responsible for the successful implementation of TruBridge’s Insurance Service module; ensuring correct table setup and continual training of the claim editing through electronic payment posting processes and all steps in-between. In addition to new client setup and training, the Implementation team was also tasked with Corporate and Compliance Projects related to the 837 and 835 transactions such as the 5010 transition and ICD10 coding preparations. - Extensive research of new HIPAA rules and regulations in relation to the 837 and 835 transactions - Managed implementation team efforts for implementation and training for new customers to the electronic billing module. - Provided testing assistance to CPSI’s Product Development and QA Departments - Managed implementation timeline to ensure all payers were tested and placed into production by CMS mandated compliance deadline

Served as a support representative in the electronic billing services department. Responsible for training new clients on the claims editing/submitting features on the CPSI software product. Also responsible for training and implementation of all areas of electronic billing including but not limited to, claims editing, follow-up, denial management, and troubleshooting all 837/835 transactions issues throughout the implementation phase, as well as any and all reporting capabilities available within the insurance services module.Also served as a support representative the Private Pay Services department of CPSI. As a Private Pay representative I was responsible for the A/R management of Private Pay revenue for an assigned number of clients. Manged weekly corresponsdence with the client and all aspects of the Private Pay Accounts Receivable Management. This included managing internal staffing dedicated to the client for collections calls in a call center enviornment, client statement production, and revenue analysis.