Amber Spradlin Email & Phone Number

United States

Microsoft for Startups

Manage the Global Programs and improvement initiatives for Channel Ops and Microsoft Partner Center• Portfolio management and prioritization of key program initiatives for process/system updates to the Global operations in effort to improve efficiencies and execution while also aligning processes globally.• Prepare and present a monthly program status update from the Supply Chain/ Capabilities groups to the senior leadership teams.• Coordinate Microsoft Partner Center enhancements and bug resolution with global cross functional teams to reduce 650 + manual touch tickets per year. (Including UAT, and managing test scenarios)• Improved reporting and planning within SAP systems through effective change management, resulting in enhanced internal experiences. Led implementation of system enhancements that integrated with other systems feeding into SAP.

Remote

Managed the Global Process Improvements and MDM team as the escalation point.• Project Manage the global process improvements and automation opportunities through the solution blueprint to go-live. • Prepare and present global projects in the Monthly Business Reviews to leadership. • Weekly meetings with key stakeholders in the F&L and Planning Master Data Management space to present automation opportunities to reduce manual touches. • Developed user acceptance testing (UAT) scenarios, training materials, and documentation for new systems, tools, and processes. Created flow charts to enhance process clarity and consistency across teams.

Managed the Commercial Canada day to day operations. • Managed international supply chain operations including inbound orders, daily inquiries, reverse logistics, Power BI reporting, problem solving, and successfully launching products into the Commercial channel. • Collaborative partnership with sales and Canadian customers helped to drive $197.3 M in Surface sales for FY20 landing multiple key deals. Currently trending towards goal for FY21 at $111.6 M with a strong Q3 despite product constraints. Assisted in supporting many key Government deals.• Nominated for a Commercial Hero Award January 2021 for Q2. Cultivated a positive customer partner experience while maintaining a successful and collaborative client relationship. Played a key role in building a positive and strong Commercial team through willingness to be flexible, having an open dialogue, intense problem solving and giving alternative options as solutions. • Managed supply chain operations for many of the company’s biggest retail and commercial partners for Xbox, Surface, PC Hardware, and PC Software. Responsible to manage and execute the order management processes for one or more of the client's customers. Implements Business Process Outsourcing function within supply chain management that ensures that customer orders for client's retail products are planned, ordered, shipped and delivered to the right customers with the correct quantity, type, price, timing and location. Key member of the client's customer relationship management team ensuring the highest quality order management service working collaboratively with the client's supply chain, marketing and sales teams on the client's retail partners. Works with Inventory planning for future forecasted sales and inventory supply. Strong knowledge of supply chain management in the order-to-cash area and drives superior customer relationships, customer satisfaction, and order management excellence with accounts.

Supervisor of Customer Service – Arranging freight transportation for established customers. Interaction and responsibilities with Accounting department, Operations/Dispatching department, Sales department, LTL Division, and Receptionist.