Experienced Customer Service Sales Specialist with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Microsoft Word, Sales, Management, and Visual Merchandising. Strong support professional currently studying at Southern New Hampshire University.
Midtown Plumbing, Llc
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Administrative AssistantMidtown Plumbing, Llc May 2021 - PresentRaleigh, North Carolina, United States
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Customer Service Sales SpecialistAmerican Express Jun 2019 - May 2021Raleigh-Durham, North Carolina AreaBuild strong connections with Platinum card members, enroll card members in specific benefits related to their true needs and desires, thoroughly examine card accounts to ensure a successful experience with American Express, offer additional cards and products to card members who qualify and are thoroughly engaged with their current product, engage the card member with open ended questions and future goals, build connections with my colleagues by being engaged through a virtual workplace, transfer card members to other departments after my services have been completed, perform duties such as taking a payment, reading a balance, disputing charges, enrollment in online activity, card replacements and issuing new statements and updating personal demographics. -
Prestige Sales ManagerUlta Beauty Oct 2018 - Jun 2019Morrisville, North CarolinaCreate a strong business plan, adjust retail sales goals according to traffic patterns and upcoming events, connect with corporate partners and independent brand representatives to increase sales and traffic, organize and maintain back of house and strong daily replenishment, recruit and develop current and new beauty advisors, connect with local stores regarding inventory levels, interview and assess new team members, complete weekly sales plan recap, connect with district manager and regional manager to discuss sales patterns and daily metrics, coach to verbiage regarding credit and loyalty penetration, design a clean and organized sales floor by utilizing replenishment tools and devices, use time management skills to meet payroll requirements, create weekly schedules, schedule management meetings as well as cluster trainings on independent brands, train associates on new products that will then increase sales, host and plan events with independent brands to increase traffic and maintain a strong clientele, recruit top talent by walking the shopping center and other centers around the area -
Retail Sales ManagerUlta Beauty May 2018 - Oct 2018Morrisville, North Carolina -
MitAmerican Eagle Outfitters Inc. Nov 2017 - Apr 2018Raleigh, North CarolinaCollaborate with corporate partners to create a strong visual presentation throughout the entire store, impact business by zoning associates and management team during store operating hours, fulfill online orders within the store and package for daily pickup, check daily business plan and change accordingly, communicate with district manager daily and talk through business and traffic patterns, build clientele by connecting and saving clients information, team with local brands and host events before and after store hours, share feedback with the district on positive connections and building a strong UPT and ADS, map out store set document according to our floor plan, help coach associates in the moment and host team training, recruit amazing talent, collaborate in management meeting by speaking on entering a new week with strong communication skills and an excellent customer experience -
Co Store ManagerAnn Inc (Ann Taylor | Loft | Lou & Grey) Feb 2016 - Nov 2017Raleigh, NcDaily Duties:Prepare for strong retail sales, adjust daily sales goals upon traffic patterns, visual merchandising, store moves including fixtures, clothing, and accessories, zoning associates and management, replenishment on sales floor, back stock organization, confirm and package online fulfillment, connect and engage with other store managers in the company to transfer and restock floor as well as find specific products for clientele, create a strong sales plan and engage with clients on a personal level, open and close store, perform sale and operation audits, train and coach associates on customer interaction and operation structure, call clients regarding specific products on their wish list, send out e-mail blasts containing upcoming events and promotions, unpack and steam new product, as well as create a strong organization plan for back stock, create staff weekly schedules, perform schedule accuracy and zoning options, dispose last month’s paperwork and sales goals but also create a new area for the current month’s paperwork and sales information, sit in on conference calls for visual merchandising and sales opportunity, network with local jewelry designers, bloggers, independent brands, and local fitness studios to host events inside of the store-front, reach out to corporate offices once an event is finalized to secure company support and any needed goods, complete store sets and team with the visual merchandising manager to make changes and/or create a new look via sell through and color story options, schedule installments for interior and exterior images as well as keep the images and elements in superior condition, repaint and purpose interior elements, coach management on client connection opportunities, support store manager in sales opportunity and visual consideration, team with store manager on event planning and reconnecting with previous vendors, participate with store manager in local events regarding a strong brand statement -
Sales ManagerSomething You, Inc. Jun 2015 - Jan 2016Fuquay-Varina, NcHandle all paperwork and special requests from customers, inform the sales crew throughout the evening with specific duties, call all customers upon the arrival of their personalized gifts, communicate with brands and brand managers, organize sales floor and change out mannequins, help open new stores and create the perfect sales floor setting, enter all monogrammed orders daily, complete cleaning duties each day, open and close store, count cash drawers and lock drawers each evening, keep track of customer birthdays and send out birthday e-mails weekly, restock and price new items daily, keep track of sales inventory and supply lists
Amber Doll Education Details
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Business Administration And Management, General -
Harnett Central High School
Frequently Asked Questions about Amber Doll
What company does Amber Doll work for?
Amber Doll works for Midtown Plumbing, Llc
What is Amber Doll's role at the current company?
Amber Doll's current role is Administrative Assistant at Midtown Plumbing, LLC.
What schools did Amber Doll attend?
Amber Doll attended Southern New Hampshire University, Harnett Central High School.
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Amber Doll
Senior Sales Executive @ Restaurant365 | Expandshare Training Expert | Owner, Drink Dollicious Llc - “What If You Train Everyone And They All Leave?” One Ceo Responded, “What If We Don’T Train Them And They All Stay?”Akron, Oh
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