Amber Doll Email and Phone Number

Driving Digital Excellence: Lead the execution of diverse web and digital projects with a wide range of budgets, catering to industries including healthcare, government, and small businesses.Strategic Collaboration: Spearhead discovery meetings, aligning project objectives with client vision through effective requirement gathering and stakeholder engagement.Agile Methodology Expertise: Implement agile frameworks tailored to project demands, ensuring timely delivery and optimal resource allocation.Cross-Functional Leadership: Direct a talented remote team of UX designers, developers, and analysts, fostering collaboration and innovation.Process Optimization: Streamline project delivery processes, resulting in improved efficiency, client satisfaction, and team productivity.Client Relationship Management: Excel in building and maintaining strong client relationships, leading to high retention rates and repeat business.Tech Savvy: Utilize a wide array of tools including Figma, Slack, Notion, and Asana to enhance project management and team coordination.

E-commerce Strategy & Execution: Craft and implement comprehensive e-commerce platforms for emerging and established businesses, driving a minimum sales increase of 23% within the first three months.Digital Marketing Leadership: Oversee all aspects of online marketing, including SEO, PPC, email marketing, and CRO, to significantly drive website traffic and customer engagement.Social Media Influence: Develop and execute social media strategies across platforms like Facebook, Instagram, TikTok, and Pinterest, amassing over 5k followers per channel and enhancing brand awareness.Customer Retention Expertise: Implement customer service strategies that ensure a minimum 80% customer retention rate, effectively reducing churn to at least 5% and achieving a net promoter score of at least 30.ROI Improvement: Assist in content development for paid advertising campaigns across Google AdWords, Facebook Ads, and Pinterest Ads, improving ROI by over 25%.Operational Efficiency: Lead the day-to-day operations of e-commerce departments, ensuring project deadlines are met and targets achieved while maintaining high standards.Cost Reduction Strategies: Identify and develop new supplier relationships, reducing COGS by at least 15%, showcasing negotiation skills and supply chain management.

Business Founding & Strategy: Launched and grew a successful DTC (direct-to-consumer) cosmetics e-commerce business, achieving 78% year-over-year revenue growth and securing a 90% customer retention rate.Brand & Product Development: Spearheaded all aspects of business strategy including branding, product development, and supply chain management, leading to profitability by the second year.Digital Marketing & Sales: Engineered a multi-channel marketing funnel, leveraging social media and email marketing to achieve an average open rate of 26.6% and a 6.5% click-through rate.SEO & Content Marketing: Utilized SEO trends and analytics to optimize product lines for seasonal release, maintaining an average conversion rate of 5%.Customer Experience Management: Developed and implemented a customer service program that consistently earned a 5-star customer review score, enhancing brand loyalty and reputation.Operational Excellence: Directed all operational aspects including finance, marketing, inventory management, and fulfillment, demonstrating comprehensive leadership and management skills.Innovation & Market Adaptation: Continuously analyzed KPIs and market trends to adapt strategies, ensuring sustained business growth and market competitiveness.

Operational Leadership & Efficiency: Managed a portfolio of 500+ SKUs, leading projects that improved productivity across build, repair, and shipping/receiving departments by 27%.Process Improvement & KPI Implementation: Introduced KPI reports and dashboards, enhancing productivity and enabling a 32% reduction in employee turnover through the development of clear SOPs and performance expectations.Inventory Management & Cost Savings: Spearheaded inventory maintenance and reorder standards, procurement processes, and annual inventory reconciliation, achieving a 46% improvement in build times and increasing revenue by $2.9 million annually.Cross-Functional Collaboration: Worked closely with the software development team to implement a new data warehouse project, contributing to the seamless data conversion from an in-house program to SAP.Strategic Planning & Execution: Played a pivotal role in strategic planning and execution of supply chain operations, demonstrating an ability to align supply chain management with overall business objectives for sustained growth and efficiency.

Financial Leadership & Portfolio Management: Directed a team of 33 remote employees, handling an average of $12 million in daily B2B small loans, demonstrating exceptional financial acumen and leadership.Productivity & Quality Excellence: Exceeded company goals by implementing 1-on-1 and team coaching programs, achieving department productivity 8% above targets and maintaining quality standards 11% above company goals.Risk Management & Loss Prevention: Collaborated with Risk Management to introduce early detection strategies for at-risk accounts, successfully preventing losses exceeding $200 million.Operational Improvements & Cost Reduction: Spearheaded major workflow redesign and system implementation projects, significantly reducing training costs and enhancing operational efficiency.Special Projects Leadership: Took initiative in leading several key projects, including SharePoint administration, digital signage system creation, and IVR development, showcasing versatility and technical proficiency.Awards & Recognition: Honored with the MVP Award for Honesty, Integrity, & Reliability (2014) and Leadership Award for outstanding employee engagement and development (2012 & 2013), reflecting dedication to company values and team success.

Advanced Problem Solving: Managed escalated customer service calls and emails, ensuring adherence to FDA, DEA, and NHTSA regulations, demonstrating high-level compliance and resolution skills.Operational Efficiency: Developed and implemented systems for improved call handling, including call logs and shared Excel databases, reducing call duration by 23% and enhancing customer satisfaction.Quality Assurance: Conducted regular audits of CRM files against physical documents to proactively address quality issues, ensuring complete and accurate file closure.Team Training & Development: Created and delivered training materials for the data entry team, significantly reducing processing errors and increasing team proficiency.Process Improvement: Innovated customer service processes to improve efficiency and effectiveness, showcasing a commitment to operational excellence and quality customer care.