Amber Doll Email & Phone Number

Driving Digital Excellence: Lead the execution of diverse web and digital projects with a wide range of budgets, catering to industries including healthcare, government, and small businesses.Strategic Collaboration: Spearhead discovery meetings, aligning project objectives with client vision through effective requirement gathering and stakeholder engagement.Agile Methodology Expertise: Implement agile frameworks tailored to project demands, ensuring timely delivery and optimal resource allocation.Cross-Functional Leadership: Direct a talented remote team of UX designers, developers, and analysts, fostering collaboration and innovation.Process Optimization: Streamline project delivery processes, resulting in improved efficiency, client satisfaction, and team productivity.Client Relationship Management: Excel in building and maintaining strong client relationships, leading to high retention rates and repeat business.Tech Savvy: Utilize a wide array of tools including Figma, Slack, Notion, and Asana to enhance project management and team coordination.

Remote

E-commerce Strategy & Execution: Craft and implement comprehensive e-commerce platforms for emerging and established businesses, driving a minimum sales increase of 23% within the first three months.Digital Marketing Leadership: Oversee all aspects of online marketing, including SEO, PPC, email marketing, and CRO, to significantly drive website traffic and customer engagement.Social Media Influence: Develop and execute social media strategies across platforms like Facebook, Instagram, TikTok, and Pinterest, amassing over 5k followers per channel and enhancing brand awareness.Customer Retention Expertise: Implement customer service strategies that ensure a minimum 80% customer retention rate, effectively reducing churn to at least 5% and achieving a net promoter score of at least 30.ROI Improvement: Assist in content development for paid advertising campaigns across Google AdWords, Facebook Ads, and Pinterest Ads, improving ROI by over 25%.Operational Efficiency: Lead the day-to-day operations of e-commerce departments, ensuring project deadlines are met and targets achieved while maintaining high standards.Cost Reduction Strategies: Identify and develop new supplier relationships, reducing COGS by at least 15%, showcasing negotiation skills and supply chain management.

Plymouth, Indiana

Business Founding & Strategy: Launched and grew a successful DTC (direct-to-consumer) cosmetics e-commerce business, achieving 78% year-over-year revenue growth and securing a 90% customer retention rate.Brand & Product Development: Spearheaded all aspects of business strategy including branding, product development, and supply chain management, leading to profitability by the second year.Digital Marketing & Sales: Engineered a multi-channel marketing funnel, leveraging social media and email marketing to achieve an average open rate of 26.6% and a 6.5% click-through rate.SEO & Content Marketing: Utilized SEO trends and analytics to optimize product lines for seasonal release, maintaining an average conversion rate of 5%.Customer Experience Management: Developed and implemented a customer service program that consistently earned a 5-star customer review score, enhancing brand loyalty and reputation.Operational Excellence: Directed all operational aspects including finance, marketing, inventory management, and fulfillment, demonstrating comprehensive leadership and management skills.Innovation & Market Adaptation: Continuously analyzed KPIs and market trends to adapt strategies, ensuring sustained business growth and market competitiveness.

Plymouth, Indiana

Operational Leadership & Efficiency: Managed a portfolio of 500+ SKUs, leading projects that improved productivity across build, repair, and shipping/receiving departments by 27%.Process Improvement & KPI Implementation: Introduced KPI reports and dashboards, enhancing productivity and enabling a 32% reduction in employee turnover through the development of clear SOPs and performance expectations.Inventory Management & Cost Savings: Spearheaded inventory maintenance and reorder standards, procurement processes, and annual inventory reconciliation, achieving a 46% improvement in build times and increasing revenue by $2.9 million annually.Cross-Functional Collaboration: Worked closely with the software development team to implement a new data warehouse project, contributing to the seamless data conversion from an in-house program to SAP.Strategic Planning & Execution: Played a pivotal role in strategic planning and execution of supply chain operations, demonstrating an ability to align supply chain management with overall business objectives for sustained growth and efficiency.

Carmel, In

Financial Leadership & Portfolio Management: Directed a team of 33 remote employees, handling an average of $12 million in daily B2B small loans, demonstrating exceptional financial acumen and leadership.Productivity & Quality Excellence: Exceeded company goals by implementing 1-on-1 and team coaching programs, achieving department productivity 8% above targets and maintaining quality standards 11% above company goals.Risk Management & Loss Prevention: Collaborated with Risk Management to introduce early detection strategies for at-risk accounts, successfully preventing losses exceeding $200 million.Operational Improvements & Cost Reduction: Spearheaded major workflow redesign and system implementation projects, significantly reducing training costs and enhancing operational efficiency.Special Projects Leadership: Took initiative in leading several key projects, including SharePoint administration, digital signage system creation, and IVR development, showcasing versatility and technical proficiency.Awards & Recognition: Honored with the MVP Award for Honesty, Integrity, & Reliability (2014) and Leadership Award for outstanding employee engagement and development (2012 & 2013), reflecting dedication to company values and team success.

Indianapolis, Indiana Area

Advanced Problem Solving: Managed escalated customer service calls and emails, ensuring adherence to FDA, DEA, and NHTSA regulations, demonstrating high-level compliance and resolution skills.Operational Efficiency: Developed and implemented systems for improved call handling, including call logs and shared Excel databases, reducing call duration by 23% and enhancing customer satisfaction.Quality Assurance: Conducted regular audits of CRM files against physical documents to proactively address quality issues, ensuring complete and accurate file closure.Team Training & Development: Created and delivered training materials for the data entry team, significantly reducing processing errors and increasing team proficiency.Process Improvement: Innovated customer service processes to improve efficiency and effectiveness, showcasing a commitment to operational excellence and quality customer care.