Amber Eddy Email and Phone Number
As an experienced mental health professional with seven years of experience, I have had the privilege of serving in a variety of roles that have allowed me to develop a comprehensive understanding of the field. From my early days as a recovery coach for eating disorders, to my most recent role as a client care administrator leading the team in operations, I have gained a wealth of knowledge and expertise.During my time as a clinical office manager for a multidisciplinary team, I was responsible for overseeing the day-to-day operations of a busy mental health clinic. This experience allowed me to develop my leadership and organizational skills, as well as my ability to manage a diverse team of professionals.As the director of admissions for eating disorders and perinatal mood and anxiety, I was responsible for developing and implementing comprehensive admission processes and ensuring that clients received the highest level of care. This role required me to have a deep understanding of the unique needs of individuals struggling with these specific conditions, as well as a thorough understanding of the mental health field as a whole.In my role as a client care administrator, I had the opportunity to lead a team of mental health professionals in providing high-quality care to our clients. I am passionate about ensuring that every individual who comes through our doors receives the support and care they need to achieve lasting recovery.In my current role as a Case Manager, I play a vital role in the treatment and support of clients. I guide them through ERP-based exposures using a hierarchy developed collaboratively by the treatment team and therapists, and meticulously document psychometric information tied to these exposures. Additionally, I keep clients and their families well-informed with weekly updates that encompass treatment plan modifications, completed care coordination, behavioral progress, and psychometric updates. I also conduct assessments to evaluate clients' physical and mental well-being, preferences, and abilities, and work closely with the ERP clinical team to devise improvement plans. Furthermore, I assist in orienting incoming patients and support the Utilization Review Specialist by providing essential client daily notes for insurance companies.Throughout my career, I have been driven by a commitment to making a positive impact in the lives of those struggling with mental health issues. I am dedicated to continuing to develop my skills and knowledge in this field, and I am excited to see what the future holds.
Reno Behavioral Healthcare Hospital
View- Website:
- renobehavioral.com
- Employees:
- 108
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Clinical And Medical Case Manager | Residential TreatmentReno Behavioral Healthcare HospitalReno, Nv, Us
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Outpatient Case ManagerReno Behavioral Healthcare Hospital Apr 2024 - Present
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Exposures & Response Prevention Care CoordinatorThrive Wellness Apr 2023 - Apr 2024Reno, Nevada, United States-Establish and manage the admission department for the OCD program and collaborate with the treatment team to oversee the CRM pipeline. -Serve as a hands-on Behavioral Health Coach for the pediatric group within the OCD program. -Responsible for coordinating and managing the care of the pediatric OCD program.-Work closely with the treatment team, which include psychiatrists, therapists, nurses, and other healthcare professionals, to develop and implement individualized treatment plans for each patient.-Conducting assessments and evaluations to determine the needs of each patient.-Developing treatment plans that address the patient's physical, emotional, and social needs.-Providing education to patients and their families about mental health conditions, treatments, and resources.-Coordinating care between different healthcare providers and community resources.-Monitoring the patient's progress and adjusting the treatment plan as necessary.-Advocating for the patient's rights and ensuring they receive appropriate care.-Ensuring that the patient has access to necessary medications and resources.-Documenting and maintaining accurate records of the patient's treatment progress.-Play a crucial role in helping patients with severe anxiety, phobia and OCD diagnoses receive the care and support they need to manage their symptoms and improve their quality of life. -
Client Care AdministratorThrive Wellness Jun 2022 - Apr 2024Reno, Nevada, United States-Create, maintain, update, and/or archive site standard operating procedures-Assist with creating, implementing, and evaluating site processes and procedures related to client registration, scheduling, billing, and communications-Serve as the EMR "superuser" for site staff and providers.-Serve as the primary contact regarding office space, room reservations, and facilities concerns.-Meet regularly with other site and organizational leaders, in an effort to collaborate and communicate effectively.-Coordinate with the Executive Director to ensure continued readiness for credentialing and licensing surveys.-Coordinate with billing and business office staff to maintain accurate and current client financial ledgers.-Provide direct supervision to Front Desk Associates.-Handle client concerns via phone and email-Provides high level customer service to clients and works closely with the financial team and management-Maintain office services by organizing office operations/procedures (ex. waiting room issues and correspondence with Kristin, the building manager when issues arise, things need to be fixed or inspections are scheduled)-answering customer inquiries, maintaining client records-Approve and review supplies request for the office-Supports company operations by maintaining office systems and supervising staff.-Maintains office efficiency by planning and implementing office systems-Help design and implement office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.-Completes operational requirements by scheduling and assigning employees-Keeps management informed by reviewing and identifying trends-Maintains office staff by training employees-Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results-Contributes to team effort by accomplishing related results as needed.
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Director Of Client Experience And AdmissionsThrive Wellness Oct 2021 - Jun 2022Reno, Nevada, United States- Managing the Client Experience and Admission team for Waco, Reno, and Sacramento locations-Collecting Data to model and discover useful information-Creating systems for client experience and flow of client care-Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives- Client treatment focused and creating processes for the utmost care-Ensuring the department meets standards and overseeing departments daily activities- Support providers and clinicians through a variety of tasks related to patient care management, organization and communication- Organize work schedule for client experience team- Use Kipu CRM system to collect data-Overseeing a team and offering support as needed when calls become escalated-Support patients when there is an overflow of calls-Manages daily operations at all locations and coordinates work activities-Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access)-Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives-Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff-Identifies and resolves work problems to ensure quality patient service-Establishes work procedures and standards to improve efficiency and effectiveness in the office-Manages, leads, and participates in process improvement initiatives-Actively participates in practice, regional and organizational meetings-Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner-Collects clinic performance and quality metrics and produces reports for management.
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Director Of AdmissionsThrive Wellness Reno And Waco Oct 2020 - Jun 2022-Provide evaluations for level of care qualifications for Eating Disorder Program PHP/IOP and Perinatal Mood and Anxiety IOP-Provide leadership to the Admissions Department and cultivate the department as an integrated team in addressing quality management issues related to crisis triage, evaluation, intake and admissions -Handle all inquiry calls & provide appointments for support and orientation-Compile and distribute medical documentation -Serve as clinical liaison with referral sources-Work to improve efficiency and quality, in delivering services, within the departmentResponsible for developing and meeting departmental goals and objectives-Help expedite admissions process for emergencies & refer out for medical necessity-Maintain updated program availability and facility services information-Work closely with the treatment team for medical recommendations and maintain knowledge of availability-Implement strategic plans for the admissions department, as it pertains to admission to the facility and direct potential clients to treatment-Assign scheduled evaluations, intakes or admissions as dictated by request and facility census needs.-Build and maintain relationships with hospital accounts & residential treatment centers for referrals/step downs-Schedule clients with appropriate medical providers-Orientation with client and family in handing off to Case Manger for treatment plan updates-Participate in meetings to alert appropriate staff of projected admissions, start date changes, orientation, client behaviors/struggles & appointments-Develop department strategies for efficient organization, using strategic thinking and problem solving, while remaining in line with organization objectives-Communicate special needs of new admissions to ensure a smooth transition-Remain up to date on professional & technical knowledge through continuing education courses, workshops, publications & networking opportunities
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Clinical Office ManagerThrive Wellness Reno Nov 2019 - Oct 2020Working together with a skilled team of professionals in effectively communicating the utmost best care for each individual patient and working with the Clinical Director to evaluate systems and processes to ensure effective medical service. Perform administrative duties such as checking patients in and out, preparing files, answering phone lines, completing all requests for scheduling patients, receiving insurance authorizations, and/or making any changes to provider's schedules. Verify insurance coverage for eligibility, benefits and handle insurance forms for referrals. Open and close the office for patients and fax out all necessary documents to patients, hospitals and other medical facilities. Coordinate patients and therapists in a multi-disciplinary practice that best suits the patients needs and register new patients as well as update existing patient demographics . Manage and fix schedules of the Therapists, Physicians and patients. Managed daily financial transactions by recording daily payments made by self-pay patients. Provide information regarding the facility and its services to the community.
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Recovery CoachThrive Wellness Reno May 2019 - Nov 2019Reno, Nevada AreaResponsibility for facilitating groups, assessing patients, monitoring and documenting care, guiding patients and identifying the personal needs of the patient.
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Interim Legal AssistantMaupin, Cox & Legoy Apc Jun 2019 - Nov 2019Reno, Nevada AreaAssisted in a variety of areas of law, such as, Trust & Estates, Criminal Defense, Health Care Law, Employment & Labor Law, Real Estate, with an emphasis in Business & Civil litigation, Construction Law & Litigation, Mining Law & Litigation, Government & Administrative Law and Education Law . Required duties consisted of handling a heavy case load and assisting with all aspects of the litigation process including legal research, factual investigation, medical records review, document management and trial preparation. Drafted, revised and proofed legal documents for attorneys, including dispositions, motions, notices, brief inserts, discovery documents, correspondence, legal memoranda and other pleadings utilizing MS word, Word Perfect and Outlook as well as utilizing a tape player to transcribe. Researched public records and prepared discovery requests and responses. Ensured legal documents were processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. Filed all documents through a web database or via delivery, U.S mail and FedEx for all office clients. Managed calendars and scheduled trials, conferences, and hearings. Arranged and organized travel arrangements.Answered high volume inquiries and e-mail responses. Scheduled depositions and summarized depositions and other discovery responses. -
Office AssistantMaupin, Cox & Legoy Apc Sep 2017 - Jun 2019Reno, NvResponsible for answering phones & writing emails to inform the law office managing committee on potential new clients for the firmWorked under pressure with the ability to think on my feet, and make on the spot decisions in a rushed yet precise & timely fashionIndependently worked to stay on task & meet deadlines with quick turnarounds using interpersonal skills to accommodate a variety of personalities when working with 23 attorneys and secretariesCreated a variety of files including correspondence, plaintiffs, discovery, notes, research & legal documents which included filing for each individual attorney with explicit personalized directionsSet-up luncheons and meetings with clients in multiple conference roomsWeekly office supply inventory and specific orders for individual secretaries and attorneys – stalked copy rooms & kitchensDelivered and picked up confidential legal papers and deeds from one party to the other, including court runs where cases must be filed by 4 p.m.Acted as a witness signing documents for wills, trusts, estates & healthcare Mail delivery throughout the office and responsible for daily external mail deadlines
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Behavior Health AssosiateCenter For Hope Of The Sierras Jul 2017 - Jan 2019Reno, Nevada AreaAssisting patients both male and female struggling with eating disorders and co-occuring conditions at a health care treatment facility that includes RTC, PHP, and IOP levels of care. Responsibility for assessing patients, monitoring and documenting care, guiding patients and identifying the personal needs of a patient.
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File Clerk/CourierMaupin, Cox & Legoy Apc Jun 2013 - Mar 2016Reno, Nevada Area
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Swim InstructorClub At Town Center Reno, Nv Jun 2012 - Sep 2012Reno, Nevada AreaCreated and taught appropriate age and class size group swim lessonsScheduled and taught individual private swim lessons outside of normal group lessonsResponsible for all parent contact and communicationFacilitated constant two way communication between parents and children as to progress made during the course of swim lessons.
Amber Eddy Skills
Amber Eddy Education Details
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Clinical Psychology
Frequently Asked Questions about Amber Eddy
What company does Amber Eddy work for?
Amber Eddy works for Reno Behavioral Healthcare Hospital
What is Amber Eddy's role at the current company?
Amber Eddy's current role is Clinical and Medical Case Manager | Residential Treatment.
What schools did Amber Eddy attend?
Amber Eddy attended University Of Nevada-Reno.
What skills is Amber Eddy known for?
Amber Eddy has skills like Inpatient Care, Team Building, Collaborative Problem Solving, Mental Health, Marketing, Thrive In A Fast Paced Environment, Adaptive Leadership, Time Management, Creativity Skills, Ethical Understanding, Schedule Control, Performance Motivation.
Who are Amber Eddy's colleagues?
Amber Eddy's colleagues are Aimee Poirier, Lesly Navarro Chavez, Michael Esquejo, M.s., Ncc, Cpc-Intern, Stephanie Brown, Malieka Clark, Andrew Jessani, Lmsw, Cswi, Rollene Henley.
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