Medical Transportation Management September 2023 – CurrentRemote Customer Service Representative• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels.• Provide top-quality customer service experience to a diverse customer population.• Schedule trips in the most cost-effective manner• Meet job specific key performance indicators and goals.• Respond to all inquiries in a timely and professional manner.• Recognize, handle, and refer situations of an emergent nature.• Respond and document customer complaints.• Provide support on special projects as needed.Life StorageAssistant Store Manager December 2021- August 2023• Improve sales objectives through unit rentals, unit insurance, and moving supplies.• Guide new customers through rental processes and agreements.• Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits.• Work independently on daily tasks.• Travel to support other store locations as necessary.• Ensure the facility meets cleanliness standards through general maintenance duties.All Star Automotive Group July 2021- November 2021Scheduling Coordinator/ Customer Service • Developed strong working relationships with management and executive team through effective scheduling and communication skills. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered customer telephone calls promptly to avoid on-hold wait times. • Offering advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information.