Amber Elder Email & Phone Number

Phoenix, Arizona, United States

Memorial Hermann Hospital

• Set operating standards; implement improvements to provide excellent food and service.
• Ensure excellence in retail food operations including proper execution of branded concepts.
• Maintain and develop client relationships and client satisfaction for food quality and customer service.
• Maintain a safe working environment by providing training and appropriate tools.
• Manage cash handling protocols and control procedures according to Sodexo policies.
• Assist in General Manager role in their absence.

• Managing the daily operations of the restaurant, including the selection, development, and performance management of employees.
• Oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.
• Responsible for ensuring all financial and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policy.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas per SERVSAFE, city and state guidelines.
• Manage catering sales to increase store profit; including marketing, community outreach, and catering staff management.

Irving, TX

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Senior Lead of Guest Services in PetsHotel (September 2006-July 2007)Pet Products Manager (September 2007-February 2010)Pet Care Manager (March 2010-November 2011)
• Customer Service Orientated to drive sales and reduce loss in Pet Care Dept.
• Coached other Pet Care Managers on reducing Pet Care via weekly conference calls.
• Responsible for ordering, receiving, and inventory of pet care products and animals.
• Direct team of 10 to 20 associates both in Pet Care Department and sales floor.
• Responsible for the health and safety of the live pets in store.

Graphic Design Certificatin, Grapic Design

Hgh School Diploma

Activities and Societies: -National Honor Society -Secretary of Thespian Society -Key Club Member ( Meals on Wheels and many other.