• Assisted patrons with in-person questions, over the phone requests, and electronic inquiries via email and online chat• Taught adult learners basics of computer navigation, Microsoft Word, and database searching• Researched and utilized critical thinking skills to collect, identify, organize, and preserve local historical documents and photos for the city of Park Ridge, IL• Explored historic stock prices and business histories for financial queries from patrons• Aided patrons through navigation of the health insurance marketplace website after the passage of the Affordable Care Act• Worked on disbursement of old library materials, purchasing of new materials, standing order adjustments, and subject analysis to assess future needs • Conducted investigation and supplied Library Board with in-depth analysis of statistical data regarding patron habits of utilizing library resources• Key player in planning committees which required exercising of time management skills and collaboration with different groups across multiple departments• Independently created and maintained interactive online projects such as the library historical timeline resource as well the community network social media accounts• Edited and updated the community organizations pages and calendar of events of www.parkridgeinfo.org (PRCN)• Assisted the Interlibrary Loan Department placing orders for materials in OCLC• Worked with Patrons one-on-one to uncover local house and family histories• Designed displays to advertise the library’s collection and/or to highlight local events• Created a self-guided tour to help patrons explore the library after we finished a library renovation• Judged History Fair projects at the Local High School for the National History Day competition

• Staffed the reference desk Saturdays and occasional evenings • Assisted patrons with genealogy and other information needs in person and over the phone • Opened and closed the WHS Library every Saturday as the Supervising Librarian• Contributed research to the WHS American Journeys project

• Helped patrons with genealogy research• Taught patrons how to locate items in the WHS Microforms Room• Demonstrated how to use various microforms machines • Staffed the Microforms Room circulation desk• Individual projects included data entry and catalog editing