Amber Everett Email & Phone Number

Mainly focused on collections, basic administrative questions from residents, some owner communication in regard to collections and eviction efforts.Answer resident phone calls, messages, and emails to resolve within a timely manner.Route phone calls and emails from tenants, clients, and vendors to the appropriate staff within Homeriver Group as needed.Maintain an excellent customer service relationship with residents, clients, property managers, and coworkers. Maintain a calendar of scheduled move-ins, ensuring all move-in requirements are completed and coordinating with the property manager for a timely move in for the residents.Effectively communicated with owners, residents, and co-workers.Resolve resident complaints and direct pertinent issues and matters to the property manager.Handle and coordinate HOA and lease violations and follow up to ensure resolution.Coordinate and handle escalations from off-shore co-workers as needed to ensure quality resolutions and resident satisfaction.