Amber Garcia Email and Phone Number

•Design and arrange floral arrangements for events, customers personal purchase, and weekly restock at Mour Cafe.• Manage business budget using Zen Business and Microsoft Excel to monitor expenses, income, and taxes.• Create and manage brand identity, company vision, and daily content on Instagram as well as producing a website.

• Scheduled an average of 40 new and recurring patients per day across 5 medical offices and 6 orthopedic medical doctors in the electronic medical record software, CareTracker.• Managed front desk activities; to include coordinating patient care, receiving and processing patient billing information, and resolving patient service requests for an average of 2000 patients a month.• Maintained patient records for new and existing patients; encompassing cross verifying insurance eligibility, updating patient details, and ensuring patient 100% confidentiality. • Verified insurance eligibility, collected payments for procedures, and assisted clinical staff with scheduling requests.

• Managed medical records for over 150 patients weekly by using WebPT, Revflow, and Microsoft Office tools.• Interviewed applicants and trained physical therapy technician new hires.• Coordinated an average of 75 patient appointments weekly for diagnoses ranging from acute to chronic injuries utilizing a scheduling software, WebPT.• Experienced with authorization and explanation of benefits for Medicare, Medicaid, Tricare, commercial insurance, motor vehicle accidents, and workers compensation to process medical claims.

• Assisted 5-6 Physical Therapists by deploying the prescribed exercises to patients, and communicated proper techniques along with performing outstanding customer service.

•Conducted register reconciliation and supply inventory audits to ensure 100% accountability of the cash register and inventory.• Arranged new merchandise with signage and appealing display to encourage customer sales and movement of overstocked items.• Assisted an average of 50+ customers per day in finding or selecting items based on the customer’s preference and providing recommendations directly increasing sales revenue as well as maintaining store cleanliness.