Amber Herron Email and Phone Number

Handle advanced technical issues with customers.Complete forms to further advance customer resolutions when needed.Reaching out to other departments to assist customers with needs, and to complete troubleshooting with customers.Schedule callbacks and follow-ups with customers to give an above and beyond customer experience.Assisted customers with a warm and professional attitude.Processed orders, refunds and customer transactions, and technical issues.Assisted… Show more Handle advanced technical issues with customers.Complete forms to further advance customer resolutions when needed.Reaching out to other departments to assist customers with needs, and to complete troubleshooting with customers.Schedule callbacks and follow-ups with customers to give an above and beyond customer experience.Assisted customers with a warm and professional attitude.Processed orders, refunds and customer transactions, and technical issues.Assisted customers with questionsInteracted with customers through live chat and live site chat.Kept records of customer complaints and ensure complaints are submitted and followed.Managed customer accounts with tech issues, billing, ordering, and other advanced areas.Wrote call center scripts to meet monthly call goals.Assisted with technical support duties for other agents and departments.Performed data entry for customer information, orders, and shipments as well as assisting field technicians with activations and programming issues.Booked appointments and reschedule appointments. Show less

Helping management ensuring agents understand and comply with all call center objectives, performance standards, and policies as well as making sure all other agents have completed monthly required up training.Answering agent questions regarding best practices or difficult calls in chat.Identifying operational issues and suggesting possible improvements to fellow agents when applicable.Assist management with Monitoring and evaluating agent performance, providing learning or coaching… Show more Helping management ensuring agents understand and comply with all call center objectives, performance standards, and policies as well as making sure all other agents have completed monthly required up training.Answering agent questions regarding best practices or difficult calls in chat.Identifying operational issues and suggesting possible improvements to fellow agents when applicable.Assist management with Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective actions.Acquiring data to assist management as they determine call center goals based on monthly and quarterly metrics.Working with other supervisors and management team members to support agents and maximize agent/team motivation through monthly rewards and site offers.Helping management when applicable to meet calibration.Reviewing calls with agents to set new personal goals and identify possible problem areas to maximize call efficiency. Show less

Assisting customers with technical issues with att internet and direct tv.Assisted customers with a warm and professional attitudeProcessed orders, refunds, and customer transactionsAssisted customers with questionsInteracted with the team through live chatKept records of customer complaintsManaged customer accounts Follow call center scriptsAssisted with technical support issuesPerformed data entry for customer information, and shipmentsHandled billing… Show more Assisting customers with technical issues with att internet and direct tv.Assisted customers with a warm and professional attitudeProcessed orders, refunds, and customer transactionsAssisted customers with questionsInteracted with the team through live chatKept records of customer complaintsManaged customer accounts Follow call center scriptsAssisted with technical support issuesPerformed data entry for customer information, and shipmentsHandled billing issues and order inquiriesBooked and Canceled appointments Show less

Greeted customers in a friendly mannerAnswered customer questionsCommunicated with customers over the phoneResponsible for resolving all customer complaintsProcessed customer transactionsHandled returns and exchangesMonitored inventoryMaximized sales transactionsProcessed online ordersProcessed layaway event orders Closing recovery Truck unloadsStockroom ordersOrganized associates with daily taskOrganized associates for floor remodels

Ensure Great Customer ServerStock/Organize Sales FloorAdjust PricesWork with On Hand StockBin/ Pick InventoryEnsure Customer SatisfactionOnline Order Pick UpsLayawayUse Handhelds to assist with daily taskComplete daily, weekly to-do listRecover stationed area and assist other departments with receovery

Customer ServiceCash Register/ Order SystemPass out Consumer Sales AdsLayaway/Preorder ServicesStore floor layoutsPromotion/ Sales setupmannequin/display setupStore recovery (after-sale/event)Soft line Warehouse unloading assistantSupervising cashiers during floor changesKey Holding for Fitting RoomsFollow LP guidelines during shiftUse of handheld talkie during shiftScan in New InventoryPrice Adjustments