Amber Johnson Email & Phone Number

Lubbock, Tx, Us

Lubbock, Texas, United States

Lubbock, Texas, United States

Addresses and resolves complex issues, strives to reduce call volume, and forms/builds client relationships. Focuses on high-level analysis of client issues and accounts. Works closely with staff to assess and meet training needs. Works with Development to address product issues.

Lubbock, Texas, United States

Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer servicePrioritize, analyze and manage multiple inquiries from a varied group of clientsReview new functionality and testing new product issuesAdvocate for the client and ensure the software meets their business requirementsCreate or enhance documentation throughout the support process.

Killeen/Temple, Texas Area

Work with clients on assigned projects to identify solutions to business problems and streamline processes. Execute and complete assigned projects within the time, scope, and cost negotiated with the customer. Provide conflict resolution and provide training to customers.

Temple, Texas

Work with clients on assigned projects to identify solutions to business problems and streamline processes. Execute and complete assigned projects within the time, scope, and cost negotiated with the customer. Provide conflict resolution and provide training to customers.

Provided support for the Professional Services group, and reported directly to the Vice President of Professional Services. Assisted in the creation of project proposals and also assisted in the management of the project budgets. Assisted with the weekly and period billing processes.

Lubbock, Texas Area

Provided support to the Accounts Payable Supervisor and the Auditor. Reviewed all invoices and assisted in the preparation of the annual budget. Maintained all accounts payable reports, spreadsheets, and other files. Assisted with the bi-weekly check run process. Responsible for processing of staff expense reports and monthly reconciliation of staff credit card statements.

Master Of Human Relations, Human Services, General

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General