Johnathan Tripp Email & Phone Number

Yarmouth, Maine

Yarmouth, Maine

Frostburg, Md

Graduate Assistant for the Office of Information Technology at FSU. Responsibilities include data entry, creating and managing support tickets, and communicating with department and other university faculty and staff. Regularly create reports to assist department efforts, such as asset inventory and insurance audits. Provide assistance to instructional design faculty and IT technicians for various tasks as needed. Create documentation for operating procedures relating to the department and integrated technologies.Provide assistance to the IT Help Desk when needed.

Frostburg, Md

Assisted a Business Management faculty member at Frostburg State University in the development of an online data management course. Responsibilities included researching and developing text and video instructional material to teach topics such as MySQL, Relational Databases, NoSQL, Data Management, and Big Data including Hadoop.Created PowerPoint and recorded video material demonstrating concepts in data management and using technologies such as MySQL and Hadoop. Developed assignments for this course, including quizzes and applying learned technologies. Regularly communicated with faculty member remotely to develop strategies for the creation of this course.

Frostburg, Md

Student worker at Information Technology Help Desk at Frostburg State University. Assisted faculty, staff, and students in computing related matters such as software installation, account and password management, software and hardware troubleshooting, and loaning equipment. Regularly answered phones and communicated via email. Created and managed support tickets in Web Help Desk. Communicated frequently with Office of Information Technology staff, including help desk managers and technicians.Managed building resources, such as servicing printers and maintaining computer labs.

Various

Provided assistance on job sites in various roles for Avena Contracting. Responsibilities included removal of construction debris, moving materials on job site, communicating with workers for Avena and other companies, and assisting in construction tasks such as cutting or hanging drywall.

Sowers Hall

Served as a Resident Assistant for Frostburg State University. Responsibilities included developing educational and social programs for residents, providing mediation, and serving as a resource for students for various needs. Created work orders for students as needed. Enforced FSU Student Conduct policies and created incident reports as required. Worked in hall office monitoring residence hall surveillance system and providing an on-call resource for students in the residence hall.

Frostburg, Md

Student worker for the maintenance crew at Edgewood Commons apartments at Frostburg State University. The goal of this position was to assist in operations necessary to prepare numerous apartments to be move-in ready prior to the beginning of the academic year. Responsibilities included plumbing, painting, electrical work, cleaning, moving supplies, trash removal, and furniture repair. Regularly communicated with managers and supervisors, and was at times responsible for managing or training other student workers.

Edgewood Commons Apartments

Served as a Resident Assistant for Edgewood Commons Apartments at FSU. Responsibilities included developing educational and social programs for residents, providing mediation, and serving as a resource for students for various needs. Held regular office shifts performing tasks such as creating work orders, fielding phone calls for Edgewood, sorting mail, and managing building resources. Enforced student conduct policies for FSU and Edgewood Commons, creating incident reports and documentation as needed.

Various

Provided assistance on job sites in various roles for Avena Contracting. Responsibilities included removal of construction debris, moving materials on job site, communicating with workers for Avena and other companies, and assisting in construction tasks such as cutting or hanging drywall.

Marley Station Mall, Glen Burnie, Md

General helper for an Easter photography set at the Marley Station Mall in Glen Burnie, MD. Responsibilties included registering customers using company software, guiding customers through photography process, and assisting photographer in various tasks.

Master Of Science - Ms, Computer Science

Activities and Societies: Graduate AssistantIn Progress - Expected graduation May 2019

Bachelor Of Science - Bs, Computer Science

Activities and Societies: IT Help Desk, Student Worker, Resident Assistant, Kappa Delta Rho National Fraternity, Computer Club