• Ensure timely and accurate billing for both UBR, URR and MBR markets, accurate recording of customer payments, and maintain a detailed tracking of key performance metrics to ensure efficient operations for all customers.• Oversee enrollments for all customers and execute the company’s approved credit policy in both POR and non-POR markets.• Manage both internal and external commission calculations and processes.• Maintain compliance with all regulatory bodies including ISO payments and TDU payments, oversee all fillings, and maintain all digital certificates as the administrator with all ISOs.

• Oversee all sales channels and partners.• Provide pricing, contracts, and handle any issues that may arise for all third party relationships.• Investigate and respond to all complaints from regulatory bodies in each territory we serve for our telesales channel.• Maintain strict QA on all sales calls, scripts, and oversee the third party verification process for our telesales channel.

• Oversee commission payouts to all Consultants.• Liaison between Sales and Systems teams.• Oversee and correct contract booking. This requires a close working relationship with the entire Operations team within both Hudson Energy and Just Energy.• Responsible for making sure all daily duties are performed in all regions.

• Responsible for managing a broker pipeline of over 400 brokers.• Managed a broker email box with requests to load pricing, manage fees and prices, and review of incoming contracts.• Daily tracking of all booked contracts.

• Responsible for recruiting new brokers, along with negotiating their broker agreements. Brought 35 new brokers to AmeriPower.• Pricing all deals and providing guidance to create the best pricing scenario for their clients.• Managing all aspects of the broker/REP relationship.• Daily review and analysis of the natural gas and electricity market.

• Responsible for building a strong pipeline of new business for energy procurement.• Providing customer service including move-ins/outs, marketing and billing issues pertaining to the client’s energy provider.• Responsible for presentations to clients on demand response, lighting retrofits, power factor correction, and predominant use studies.

• Responsible for managing a broker pipeline of 35 brokers, or 120 active accounts, using Sales Force.• Receiving all data and pricing requests from brokers; coordinating with account managers to have the tasks set up in Sales Force.• Soliciting new brokers for Direct Energy business.• Point of contact for all broker issues regarding billing, credit approval, adding ESI ID’s to contracts, or any other issue the broker may have.