Operations Manager, The Gingerbread, Grantham Town FC Managing a team of casual staff and volunteers to develop and run the conferencing and events centre at Grantham Town Football Club. - Working with the team to develop a new marketing and communications strategy to enhance the image of the centre and increase marketing to business around Grantham. - Delivering a high-quality approach to conferences and events, liaising with customers to ensure all their requirements are met. - Deliver new policies and procedures for the day to day running of the centre, including health and safety, health and hygiene and pricing strategy. - Develop new conference brochures, events packages and website for The Gingerbread- Overseeing all financial aspects of the centre including procurement, ordering and invoicing as well as all banking requirements. - Reporting on progress and new developed ideas directly to the Board.

- Managing the day to day operations of the Go Grantham Business Improvement District. Meeting with a variety of local business people to promote the concept of and the benefits it would have for Grantham. Developing strong working relationship with key influencers and maintaining ongoing communication throughout. - Management of all social media and website platforms including promotion, news and blogging. Using innovative marketing techniques to increase awareness and enhance business engagement. - Liaising with potential funders, to discuss partnership opportunities and Business development strategies. - Planning and delivering a wide variety of B2B conferences and family fun days to increase brand and concept awareness. - Management of all social media and website platforms including promotion, news and blogging. Using innovative marketing techniques to increase awareness and enhance business engagement. - Sourcing and overseeing all contracted work through external suppliers to ensure KPIs and delivery target were met in line with Executive Committee’s timeline. - Maintaining and reporting all financial indicators to the board, ensure all spending was kept within budgets available.

- Day to day processing of insurance reconciliation and accounts handling. Ensuring all payments are made on time and remittances sent to insurers. Investigating and resolving all client and insurer financial queries that arise. - Producing weekly/monthly financial reports for Board of Directors ranging from creditors/debtors to performance and commission statics. - Using Sage to enter all office invoices, creating new suppliers and reconciling banks statements for month end. - Issuing invoices and processing payments through financial system. Chasing any unpaid or overdue payments in line with company policy and credit terms. Issuing all client and insurer refund and credit claims.

- To act as main point of contact in supporting all start up and micro businesses within the District. Offering advice and facilitating their development and progression. Working closely with partners to ensure that the best standard of service is received by all potential new businesses. - Developing key partnership working with external contractors and organisations to promote the offerings of the town through schemes and events ensuring their continued involved and input. These include organisations such as the Grantham Business Club and the Stamford town team. - Promoting the towns to attract tourism and inwards investment through promotional materials, events and communication ensuring the feasibility and economic impact meet the priorities set by the council. - Keeping all supporting records and documentation up to date, including Government statistics, district statistics and contact databases. Analysing all data available to report on trends and changes in the business environment, stating recommendation for future projects and investment opportunities. - Managing the purchase orders, budgeting and paying of invoices for all contractual work within the department. - Managing a consistent and ongoing dialogue with all the major employees in the District as a way to ensure the council are seen as available and willing to support the development of existing businesses.

- To facilitate a quality customer support environment by means of a “help desk”- Answering and responding to all customer requests/problems both internally and externally. Provide quality help and support in all areas of the service.- Part of various project teams implementing new areas of development by working towards and maintaining the council’s priorities.- To install, configure, support and maintain a variety of hardware and software products within the technical support environment. Connect and manage PCs and phones on the corporate network. Configure and support MS Office suite and Windows operating systems.- Contract management of software and hardware with external clients. Meeting with clients to tender new contracts.- To assist in the administration of the IT Section. Ordering, goods receipting and processing all invoices for the department. Maintain and update section manuals, procedures and documentation and training material. Maintain section records and databases e.g. starters and leavers, councillors etc.