Worked closely with stakeholders to design a business model. Growth specific, I developed strategic policies to reach organizational goals. Devoted to the customer service journey and established touchpoints to close any gaps in service. These implementations increased new business and customer retention by 34%. I designed channels for Improved feedback from customers and employees. Based upon feedback, Implemented new self-serve options and automation to create confidence in the brand. Reduced costs in marketing and increased ROR. The result is that the customers and employees are engaged and excited about our services. Employee productivity increased by 23% in the first quarter, and absenteeism dropped.

My daily activities in my role as Sr. Payroll specialist require attention to detail, consistent and accurate processing of client employee payrolls. A total of 58 payrolls from 19 clients weekly, along with new hires, corrections, insuring taxes, and workers compensation codes are applied correctly. Attention to detail and proper time management are required to be sure that employees are paid on time and correctly. Customer service skills, problem solving abilities, and knowledge of compliance standards are manadatory to be successful within this role.

* Worked directly with Stakeholders to develop an HR department centered on employee development and quality training programs. *Insured all employees were "qualified" as per the legislation. Governing the requirements.* Designed a Welfare to Work program focused on the development of people by providing hands-on experience while learning soft skills and professional etiquette along with quality training for a sustainable career.* Implemented and Oversaw department scheduling, discipline measures, hiring, and termination(s)* Initiated DOJ, FBI, DHS, DCFS, and Livescan background checks on all employees, volunteers, and resource families.* Prepared, stored, documented, and complied with privacy acts according to licensing restrictions.I want you to know that I have ensured timely renewals of all compliance criteria.

Facilitated the staffing, recruiting, training for all employees, volunteers, and Foster Care resource families. performed background checks for the Department of Justice, Department of children and families, the FBI, and the Department of Human Services. Facilitated compliance strategies and insured regulations were always followed. developed incentive programs for employees including performance pay and additional sources to motivate a productive employee.

Worked directly under CEO daily organizational tasks including AR/AP, scheduling and customer complaints and satisfaction surveys.Constructed business development strategies by incorporating marketing and advertising campaign.Collected and reported monthly expense variances and explanations.Analyzed and modified compensation and benefits policies to establish competitive programsand ensure compliance with legal requirements.Handled under staffing, disputes, terminating employees and administering disciplinaryprocedures.Organized and led a two-day staff orientation and training to promote collaboration.* Resolved employment-related disputes through proactive communication.*Communication training for 25 staff members.* Conducted employment verifications and investigations.* Integration of training and employee development strategies, increased company productivity and increased employee moral. * Designed direct-training and cross-training strategies associated with all new-hire orientations.* Developed company personnel policies, standard operating procedures and employeehandbooks.* Educated and advised employees on group health plans, voluntary benefits, and 401(k) retirementplans.* Developed a comprehensive employee recruiting strategy, based on performance bonuses.*Devised fair compensation packages based on market research and employee feedback.*Implemented employee rewards programs. Always remember to keep in mind discrimination and employment laws, to ensure inclusion and a nondiscriminatory organization.*Conducted job analysis and job examinations, resulting in quality job specifications and compensation. *Audited workplace\employee and management policies to ensure best practices were being adhered to.*Analysis of procedures for proficiency.*Developed innovative new-employee orientation programs, to excite and inspire.*Educational opportunities to advance skills to advance employees' careers.

*Leadership and development*mentoring people *motivating new unlicensed representatives to become licensed, on a pure commission compensation plan and provide customers with a financial needs analysis.*Licensed contract insurance sales and investments. *CA P&C, L&H, Series 6, 63, 58 investment licensing.*Investments in financial products including:*IRA's, mutual funds, mortgage protection, income protection, disability insurance, long-term care.*Identifying talent and actively recruiting.#1 sales award, #1district manager, *This was a 100% commission position and promotion and compensation we're directly dependent on daily success in this position.*Assisted with team-building initiatives and overall support for maintenance of organizationalculture and employee morale.*Supported the human resources department in the annual employee review process to manageperformance merit increases.*Frequently used word processing, spreadsheet, database, and present.*Developed and executed marketing programs and general business solutions resulting inincreased company exposure, customer traffic, and sales.*Increased credibility and client awareness by developing technical/non-technical marketingcollateral and presentations, public relations campaigns, articles, and newsletters.*Assigned tasks to associates, staffed projects, tracked progress, and updated managers, partnersand clients as necessary.