Amber Mann

Amber Mann Email and Phone Number

Senior COE Specialist II - Executive Community Relations @ Uber
Montgomery, IL, US
Amber Mann's Location
Montgomery, Illinois, United States, United States
Amber Mann's Contact Details

Amber Mann work email

Amber Mann personal email

n/a
About Amber Mann

Hi there! I’m Amber, and I’m passionate about helping teams and businesses grow through excellent customer service and strong operations. With over 7 years of experience in customer service and management, I’ve learned that success comes from building strong relationships, solving problems creatively, and always staying open to new challenges.Currently, I’m a Senior COE Specialist II at Uber, where I handle complex escalations, lead training programs, and work closely with different teams to improve processes. I love being in a role where I can make an impact by digging into the root causes of issues and helping drive better outcomes for both the business and our customers.Whether I’m leading a team, developing strategies, or working behind the scenes to optimize processes, I’m always focused on making things better for everyone involved. I believe in the power of collaboration, and I’m always looking for new ways to learn, grow, and contribute.If you’re looking for someone who is dedicated, solutions-driven, and passionate about creating positive change, let’s connect! I’d love to explore new opportunities and see how we can work together.

Amber Mann's Current Company Details
Uber

Uber

View
Senior COE Specialist II - Executive Community Relations
Montgomery, IL, US
Website:
uber.com
Employees:
125643
Amber Mann Work Experience Details
  • Uber
    Senior Coe Specialist Ii - Executive Community Relations
    Uber
    Montgomery, Il, Us
  • Uber
    Senior Coe Specialist Ii - Internal Escalations Earner Messaging
    Uber Nov 2022 - Present
    Chicago, Illinois, United States
    Promoted internally to Senior COE Specialist II after 5 months with theHigh Priority Social Media team.Manage high-level case resolution, conduct root cause analysis, andcoordinate stakeholder communications as a subject matter expert.Facilitate trainings, develop training materials, and collaborate withLearning & Development to optimize onboarding processes for new hires.Provide insights on larger trends derived from data analysis, contributing to strategic… Show more Promoted internally to Senior COE Specialist II after 5 months with theHigh Priority Social Media team.Manage high-level case resolution, conduct root cause analysis, andcoordinate stakeholder communications as a subject matter expert.Facilitate trainings, develop training materials, and collaborate withLearning & Development to optimize onboarding processes for new hires.Provide insights on larger trends derived from data analysis, contributing to strategic decision-making. Show less
  • Uber
    Senior Coe Specialist I - High Priority Social Media
    Uber Jul 2022 - Nov 2022
    Chicago, Illinois, United States
    Strategized responses to mitigate brand risk and address viral customer issues. Collaborated with engineering and product teams to improve the Uber app using valuable consumer feedback from social media. Used social listening to evaluate and respond to brand risk, influencer sentiment, and customer advocacy.
  • Dsw Designer Shoe Warehouse
    Assistant Store Manager
    Dsw Designer Shoe Warehouse Feb 2022 - Jun 2022
    Naperville, Illinois, United States
    Orchestrated HR functions for a high-volume shoe store, overseeingrecruitment, interviewing, onboarding, training, and scheduling for20-40 employees.Initiated employee recognition events to boost morale and performance,resulting in notable increases across several KPI metrics.Developed rewards and loyalty training materials, contributing toenhanced customer satisfaction and sales performance.
  • Tommy Hilfiger
    Assistant Store Manager
    Tommy Hilfiger Nov 2021 - Feb 2022
    Directed operations at a multi-million dollar flagship clothing store,managing 30-50 employees.Spearheaded visual merchandising initiatives, conducted businessforecasting, and optimized scheduling to align with business needs.Mentored employees for career development.
  • Express
    Assistant Manager
    Express Aug 2021 - Oct 2021
    Aurora, Illinois, United States
  • Express
    Sales Leader
    Express Apr 2021 - Aug 2021
    Michigan City, Indiana, United States
  • Tillys
    Assistant Manager
    Tillys Jun 2019 - Jan 2021
    Geneva, Illinois
  • Victoria'S Secret
    Sales Associate
    Victoria'S Secret Jun 2017 - Feb 2019

Amber Mann Skills

Customer Satisfaction Leadership Quick Grasping Problem Solving Customer Service

Amber Mann Education Details

Frequently Asked Questions about Amber Mann

What company does Amber Mann work for?

Amber Mann works for Uber

What is Amber Mann's role at the current company?

Amber Mann's current role is Senior COE Specialist II - Executive Community Relations.

What is Amber Mann's email address?

Amber Mann's email address is am****@****ess.com

What schools did Amber Mann attend?

Amber Mann attended West Aurora High School.

What skills is Amber Mann known for?

Amber Mann has skills like Customer Satisfaction, Leadership, Quick Grasping, Problem Solving, Customer Service.

Who are Amber Mann's colleagues?

Amber Mann's colleagues are Natanael Bosco Da Costa, Dawn Grindle, N Minde, 戴宝春, Michelle Nendza Wolf, Diogo Ross, Tristan Rettich.

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