Amber Mcbee Email & Phone Number

White City, Oregon, United States

• Manage a team of 10 employees across the US.• Managing and approve incoming and outgoing RMA’s with service technicians in 4 locations across the US.• Maintain the service centers with appropriate test equipment and training.• Provide customer support and material knowledge of part numbers, pricing and availability to customers and distributors domestically and internationally.• Maintaining open RMA’s, purchase orders and service contracts for all customers, reps and distributors.• Shipping RMA’s and material (domestic and international), purchasing material for service, maintaining inventory levels and keeping PPV low.• Maintaining and creating sales, inventory and accounting reports for upper management.• Manage RMA website and help with technical support for customers and sales. Approve RMA’s based on service center availability, services requested and customer location. • Scheduling and tracking field service jobs, approving travel and reimbursements, and invoicing based on actual work.• Maintain SOP’s for all of the service department.• Coordinating calibration and repairs of all internal test equipment, including ISO certification forms from suppliers, tolerance reports based on as received data (impact statements) and shipping and receiving the instruments due for calibration or repair. Basic metrology.• Set and adjust pricing based on material and labor costs. Communicate to sales and distributors.• Work with Engineering on the release of new products and services• Quote Customers for in house and field service based on their needs.

• Creating and delivering purchase orders to vendors and suppliers• Qualifying vendors and suppliers, negotiating terms and conditions, generating and utilizing a MRP.• Producing and utilizing KanBan cards and system.• Managing reports, transferring inventory within an ERP system, vendor reviews and second sourcing product.• Working with engineering and production departments on new and revised products.• Receiving and returning parts and material.• Maintaining and monitoring inventory levels, negotiating material costs and continuous supplier relationship building.

• Processing and managing multiple orders, supporting customers, distributors and sales team.• Generating shipping documents for standard and DG goods, domestic and international.• Scheduling production builds per customer schedule and material availability.• Assisted in inventory, reconciling discrepancies, pulling production kits, producing proforma invoices, and processing and accepting letter of credits.• Maintained multiple databases.

No Degree

High School Diploma, General Education