Amber Mitchell Email and Phone Number

-Achieve high levels of customer satisfaction by consistently meeting delivery deadlines and providing excellent service-Effectively addresses unexpected challenges, such as delivery discrepancies or address issues, utilizing critical thinking and resourcefulness-Utilize USPS tracking systems to accurately log and update package statuses, enhancing transparency and customer communication

-Fostered a collaborative and motivated team environment by mentoring and coaching staff in customer service, food safety, and performance improvement-Led a team of 30+ employees to consistently achieve top-tier operational performance, resulting in a 15% increase in overall customer satisfaction scores-Implemented cross-training programs, enhancing employee versatility and ensuring seamless operations during peak hours and employee absences-Promoted to General Manager in February 2023 due to reliability and admirable customer service skills

-Delivered exceptional dining experiences to patrons by promptly greeting them, guiding them through the menu, and addressing any questions or preferences-Demonstrated expertise in crafting a wide range of cocktails and beverages, consistently delivering high-quality drinks that adhered to standards of the establishment-Collaborated with fellow servers, bartenders, and kitchen staff to ensure seamless service and efficient operations during peak hours

-Demonstrated adeptness in resolving complex customer issues promptly and professionally, contributing to a reputation for exceptional customer service during 3rd shift hours (9 PM - 7 AM) when staffing challenges/issues are most prevalent-Implemented comprehensive training programs for 3rd shift ( 9PM - 7AM ) staff, equipping them with essential skills, safety protocols, and customer engagement strategies to enhance service excellence and foster a positive work environment-Successfully managed the operations of a high-volume location during 3rd shift, ensuring smooth workflow, customer satisfaction, and adherence to company standards