Deployed RTLS badges and facilitated staff onboarding via fingerprinting for AMR/Pharmacy robot access, ensuring smooth integration of new technology.Acted as an IS&T liaison, guiding end users through patient engagement tools such as door boards, iTVs, smart panels, and patient information boards.Tested and validated hospital equipment (pillow speakers, iTVs, smart panels), documenting results in Smartsheets to confirm functionality before the hospital’s opening.Provided technical support during Go-Live, troubleshooting issues and training staff to access real-time translation services via iTVs and MARTTI technology, improving patient communication.Gained hands-on experience with Epic software, completing focused training in ClinDoc and ASAP modules through an Epic playground to support clinical workflows.

Conducted comprehensive audits of patient records to ensure compliance with regulatory standards, enhancing record accuracy and data quality.Utilized healthcare databases and software applications (Pinpoint, Meditech) to streamline operations and improve data integrity, increasing processing efficiency.Performed privacy rounds to safeguard Protected Health Information (PHI) and ensure adherence to HIPAA compliance, identifying and mitigating potential privacy risks.Reviewed and classified documents from various sources, ensuring completeness and accuracy while reducing duplication to enhance data quality.

Assured managerial responsibilities in the absence of the managers, serving as the point of contact for addressing operational issues and emergencies. Proactively gathered and analyzed both negative and positive customer feedback, leveraging insights for continuous service improvement.Conducted comprehensive training programs for over nearly 20 employees, ensuring seamless skill development.Spearheaded quality control initiatives, consistently maintaining rigorous quality standards to enhance overall service excellence.Demonstrated exceptional time management skills, optimizing workflow efficiency and meeting deadlines consistently.

Proficiently utilized Epic (Electronic Medical Record) software to securely manage and document patient information, ensuring high-quality clinical documentation.Collaborated with cross-functional departments (Compliance, Privacy, Release of Information, Scanning, Identity Teams, and more) to align workflows and ensure seamless operations.Prepared patient charts by gathering documents from paper and electronic sources, creating digital images for EMR storage.Supported the release of information process, ensuring timely and accurate responses to record requests while maintaining strict HIPAA compliance.Performed quality control and maintenance of EMRs, ensuring audit and inspection readiness.Managed document reconciliation to prevent duplication and maintain data integrity.Developed and revised SOPs and work instructions to improve document management processes and enhance compliance.

Responded to and managed security incidents, emergencies, and alarms, ensuring swift and effective resolution.Monitored and maintained security systems, including CCTV, access control, and alarm systems, to ensure proper functionality.Performed routine inspections of the premises to identify and mitigate security vulnerabilities proactively.Enforced company policies on access control, visitor management, and employee conduct to maintain a secure and compliant environment.