• Developed and managed the Sales Performance role that is duplicated in Fife, WA• Managed 20 – 90 direct reports as they began their Comcast career including point of contact for HR related situations, timecards, Online Coaching Log entries, reporting, one on one coaching’s, and call observations• Instilled a culture for success, family, professionalism, and excitement with PEAK• Communicating with cross functional partners to coordinate presentations, coverage, and guest speakers• eNPS scores 90.9% for Workplace and Motivation compared to call center average Workplace 67.4% and Motivation 53.5% • Implementation and Creation of the following: o All Star Program o Ambassador Program and Mentoring o Shout Outs Recognition o Ride Along Program o Academy

• Led a team of 10 – 12 sales professionals who were consistently top 10 in performance• Five members of the team attended Elite, one of which was ranked #1• Nominated for Circle of Success in 2013 by direct reports for leadership traits

• Lead a team of 10 – 12 Video Repair agents including a 2012 Dream Series nominee• Received four silver stars, for leading United Way, Comcast Cares Day, and TSR• Attended All-Star event in 2010, 3 of the 4 agents were represented from my team• Mentored three individuals towards career growth within the company• Mentee with Todd Gorder in the 2012 Mentorship Program• Created team and manager group incentives

• Provided feedback, coaching, and call monitoring with a focus on improving the customer experience.• Provided sales tips and strategies to improve individual sales performance • Managed reporting and trained new hire classes on Work Order Accuracy

• Promoted Comcast products and services based on a logical relationship to the customer’s needs and interests• Remained up-to-date on products and services to ensure customer satisfaction while maximizing sales opportunities• Received multiple bronze stars for roles in celebration committee and special projects

Key member of Noah’s team to reach #1 store in the nation for 2003.Interviewed and trained new employeesCash ManagementManaging a team of at least 10 workers Managed schedules, inventory/product and money