Amber Munson Email & Phone Number

United States

Aurora Colorado

Performs patient registration functions. Facilitates patient access to ambulatory and emergency services and care providers. Schedules patient appointments for visits, procedures, diagnostic tests, referrals an/or consults.Responsible for obtaining referral and/or insurance authorization/pre-certification approvals from health plan or primary care physician office. Documents patient calls on electronic and/or medical record phone notes.Financial responsibilities: verifying guarantor information, collection of any monies due at the time of service, charge entry , and hold bill resolution. Provides efficient flow of clinical information via paper and electronic medical records.

Colorado, United States

Trained and implemented authorization processes for the radiology department within the UCHealth system

• Analyze documents for completeness and adherence to guidelines, ensuring applicants’ eligibility for financial assistance• Generate correspondence, delivering communications that are user-friendly and concise• Develop and update policies and procedures, making recommendations to streamline processes • Assist customers in person, via the phone, and email by answering questions with specialized knowledge of the enrollment process• Recognized by senior management for providing superior customer service • Manage complex eligibility issues for Coloradans with chronic health issues• Resolve and address customer complaints and concerns and respond to appeals in a timely manner• Follow all HIPAA policies and company requirements, ensuring confidentiality• Utilize proprietary enrollment database to track enrollment status and member issues

• Helped customers in person and over the phone by answering questions and addressing concerns • Assisted in multiple areas of the organization, including, serving as the backup for the data entry clerk• Efficiently multi-tasked, performing general office duties, including filing, scanning and emailing• Consistently recognized for positive attitude and being a team player, which led to promotion

• Maintained and analyzed claims for 13 employer groups with 1K employees• Investigated medical, dental and pharmaceutical claims, resulting in 25% increase in closed cases• Consistently recognized for outstanding customer service• Performed ICD-9 and CPT coding