Amber Murphy Email & Phone Number

Florence, South Carolina, United States

Greensboro/Winston-Salem, North Carolina Area

Raleigh, North Carolina

• Help manage the daily concession operations for Raleigh Convention Center, Red Hat Amphitheater, and Duke Performing Arts Center, which amounts to over $2 million in annual business.• Work closely with banquet staff and non profit organizations; hire and train bartenders and concession staff.• Work directly with clients on their catering and concession needs; create Banquet Event Orders using EZ-Planit.• Forecast sales for all three locations and use data for reference, inventory,… Show more • Help manage the daily concession operations for Raleigh Convention Center, Red Hat Amphitheater, and Duke Performing Arts Center, which amounts to over $2 million in annual business.• Work closely with banquet staff and non profit organizations; hire and train bartenders and concession staff.• Work directly with clients on their catering and concession needs; create Banquet Event Orders using EZ-Planit.• Forecast sales for all three locations and use data for reference, inventory, and orders.• Implemented installation and use of new Micros terminals for sales operations.• Ensure that customer experience is pleasant and they are satisfied with food and beverage service.• Handle monetary transactions during and after events, including checking employees in and out. Show less

Miami/Fort Lauderdale Area

Maintaining staff for the beverage department.Scheduling, payroll, administrative tasks.Entering stock takes and liquor inventories weekly.Hired and trained over 100 employees for the beverage department.Assist in managing beverage department at Sun Life Stadium.

Greensboro/Winston-Salem, North Carolina Area

• Handled various accounting transactions and reconciliation tasks.• Provided account status data whenever applicable.• Handled phone requests and inquiries.• Provided quality customer service.• Informed member of SECU products and opened new accounts regularly.• Maintained and balanced cash drawer and multiple ATMs.

Morehead City, Nc

Ensured restaurant and staff were prepared for daily operations.Hire and train new employees on two computer systems as well as office management.Managed more than 15 employees on a daily basis.Planned and implemented schedules.Checked out employees, handled financials and made deposits.

Informed clients of uses and benefits of a unique travel product.Delivered personal attention to customers to ensure high level of satisfaction with presentation and product.Conversed with clients in order to better suite their needs and ensure need for the product.

Provided efficient and responsive service in a formal dining environment.Handled customer transactions through computerized system.Worked at a fast pace with large groups to provide quality service.Ordered and maintained inventory.

Ability to provide exceptional customer service and assess customer needs.Excellent communication skills demonstrated by ability to work with people of diverse backgrounds.Managed financial transactions and business closing procedures.

Worked with a mentor to improve professional skills, networked with other CEN members

Conventions, Meetings, and Incentives Intern Attended meetings with local and international clientsCompiled promotional packages and prepared for eventsCommunicated with meeting planners and resort executivesLearned about Hawaiian culture and kept up with current events in order to promote them to clientsCommunicated with other Bureau officesCreated a promotional postcard and sent to organization contactsDesigned posters, invitations, and thank you… Show more Conventions, Meetings, and Incentives Intern Attended meetings with local and international clientsCompiled promotional packages and prepared for eventsCommunicated with meeting planners and resort executivesLearned about Hawaiian culture and kept up with current events in order to promote them to clientsCommunicated with other Bureau officesCreated a promotional postcard and sent to organization contactsDesigned posters, invitations, and thank you notes for client eventsActivities Show less