Amber Nikolay Email & Phone Number

Winston-Salem, NC, US

Winston-Salem, NC, US

Winston-Salem, North Carolina, United States

• Manager leading the Business Loan Processing, Equity, and Loan Servicing teams, spearheading automation and process improvements to optimize Credit Union operations through large-scale change initiatives
• Oversee loan documentation preparation, closings, funding, renewals, modifications, collateral perfection and satisfaction, post-closing exception monitoring, claim processing, dispute resolution, file maintenance.
• Collaborate with service providers to enhance and expand systems and services, driving process efficiencies and supporting the achievement of annual business objectives
• Align internal and external services with organizational goals to ensure seamless performance and exceptional service delivery while paying close attention to details
• Foster strong interdepartmental cooperation and build strategic executive partnerships to support business initiatives
• Prepare, coordinate, and implement training programs and materials for multiple departments, ensuring alignment with operational goals

Winston-Salem, North Carolina, United States

• Manager of Business Loan Processing, Equity and Loan Servicing teams, working towards automating and improving Credit Union functionality
• Responsible for the oversight of loan documentation preparation and review, loan closings with attorneys and title companies, loan funding, renewal and modifications, collateral perfection/satisfaction, post-closing.
• Facilitation with service providers to enhance and expand systems and services to drive process efficiencies and meeting annual operating business objectives
• Provides exceptional internal and external service aligned with organizational service goals
• Requires close interdepartmental cooperation and executive partnerships

Winston-Salem, North Carolina, United States

Atlantic Union Bank acquired American National Bank in 2024. Maintained current position as the Group Leader of multiple Commerical Banking Assistants across two states.

Winston-Salem, North Carolina, United States

• Manager of as many as 17 Commercial Lending Assistants that process and finalize every commercial loan in a two-state Bank with over 40 Lenders and $3.5 billion in assets
• Responsible for recruiting, hiring and training new talent while maintaining, growing and retaining established team
• Ambassador for team on various committees across the organization
• Leader and collaborator in data collection, analysis, organization, application, and training of new Bank policies
• Involved in selection, research and implementation of Bank systems, processes, and commercial loan origination system
• Executor of an assortment of projects across the Bank including template creation, efficiency improvement, event planning, and exception clearing (lead project that reduced document exceptions by 82% in two years and a.

Winston Salem, North Carolina

• Work closely with Commercial Lenders, Borrowers, Attorneys and Bank Staff to facilitate commercial loan creation, closing and maintenance with a $200 million portfolio
• Responsible for closely monitoring regulations and ensuring loans are in compliance
• Representative on Bank committees created to evaluate and maximize all loan processes
• Launched retail operations side of the Winston-Salem Branch, maintaining it as a second position for two years while a full time staff was hired. Duties included cash handling, regular audits, branch security and.

Winston-Salem, North Carolina, United States

• Combined love of auctions with technological skills to create a successful business selling merchandise online
• Sourced profitable products
• Created online listings including the research, photography, branding, and product descriptions
• Established warehousing system to organize merchandise
• Maintained all financials
• Grew to over 1,000 listings and became profitable within six months

Winston Salem, North Carolina

• Assistant to Commercial Lending Team in the Winston-Salem Market
• Served as a constant and reliable contact for Bank customers for all of their banking needs
• Ensured that loans followed the proper channels from document collection to underwriting to creation and booking
• Ensured smooth and pleasant experience for all commercial Bank customers

Winston-Salem, North Carolina, United States

• Member of the Commercial Support Team working closely with lending officers to facilitate loan development, processing and maintenance
• 2011 Recipient of the Heart for Service Award (annually granted to two Bank employees for demonstrating a commitment to service)
• Dedicated to providing excellent customer service, both inside and outside the Bank
• Position required close attention to detail, organization, multi-tasking and team-work
• Responsible for a variety of duties including completing wire transfers, regulation compliance, cashier’s checks, monthly audits and switchboard operation
• Representative for Department in meetings aimed to improve efficiency

Winston-Salem, North Carolina, United States

• Managed all animal evaluations, intakes and adoptions for shelter with 90 plus animals
• Implemented computer management system to organize all departments and animal records
• Communicated with hundreds of people every day via phone, email, and in person
• Increased adoption rate by 45%, while also increasing denials
• Led dozens of volunteers and staff to ensure proper lifestyle for animals
• Developed new method of raising funds that increased intake by $14,000 overnight

Winston-Salem, North Carolina, United States

• Personally selected for hire by CEO of Northstar’s sister company, ProfessionalTravelGuide.com
• Managed and optimized on-line advertising accounts for start-up Internet company
• Worked closely with sales, computer team and management to maximize website performance
• Supported sales by preparing presentations, marketing materials and statistical analysis
• Processed invoices, orders and maintained customer files

Winston-Salem, North Carolina, United States

• Managed all functions of publishing company’s branch office with 25 employees
• Created and followed budgets for three departments, each with over $500,000 budgets
• Assisted with recruiting, testing, hiring and training all new employees
• Maintained company contracts, lease, customer sales records, processed all invoices
• In-house computer consultant, maintained all office supplies and equipment
• Performed all shipping and receiving, answered incoming phone calls

Wausau, Wisconsin, United States

• Created written settlement proposals to insurance companies, including photographs and diagrams for all clients in a three-attorney firm
• Customized the writing process leading to the fastest turn-around time in the firm’s history
• Investigated accident scenes, questioned witnesses and emergency personnel
• Obtained and organized all client medical records and bills
• Met with clients, police departments and many other political officials to gather information

Bachelor Of Arts (Ba), Psychology And Anthroplogy, 3.98

Activities and Societies: Rhodes Scholarship Nominee, Phi Beta Kappa, Summa Cum Laude, Psychology Department AwardRhodes Scholarship.

High School Diploma, College Prep