Hired to work for this widely recognised credit card collection agency to deliver customer excellence and maintain call quality and accurate data entry in line with strict industry regulation.

Delivered telephone customer service excellence for four core banking products.The role called for regular customer interaction, handling new applications and servicing accounts. Prided myself in assisting customers to get past fraud checks and ensure completion of balance transfers.

In my role as Legal Services Processor, followed tight administrative processes, including data entry o process sales orders in a timely manner. Typical activities included liaison with planning consultants to handle policy changes and general needs.