Job Summary: Manage overall operation of Branch Office including all phases of lending, collecting, and direction of office staff.Essential Responsibilities:Provide Customer Service. Supervise office staff. Solicit for new or renewed customer business. Receive payments and post to customer accounts. Maintain cash drawer accuracy and security. Ensure proper handling of office deposits. Ensure compliance with state and federal lending regulations and company policies. Ensure prompt completion of applications. Development and direct branch personnel. Minimize delinquency through collection activities utilizing telephone and mail. Ensure compliance with company policy and procedures. Ensure reporting of branch figures to corporate office for accounting purposes.Accomplishments:Current Notary Public for the state of Mississippi, Alcorn Co. Store met monthly percentage goals set by company. Maintained above average customer service ratings on all reviews from hire.Skills Used:Strongly proficient in Windows systems (including 8, 7 and Vista), Microsoft office suite (including word and spreadsheet) and Quickbooks.

ResponsibilitiesDevelop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.Possess a competitive spirit and desire to meet and exceed sales goals. Stay up-to-date on the latest data/ entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools. Understand customers' needs and help them discover how our products meet those needs. Multi-task in a fast paced team environment. Educate and engage customers through product demonstrations. Interact with customers and provide prompt and courteous customer service to all customers. Ability to stand for long periods of time. Ability to complete all paperwork completely, accurately, in a timely manner. Ability to lift up to 25 pounds. Ability to operate a personal computer, wireless equipment, copier. Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis. Assist with inventory maintenance.