Amber Shephard Email & Phone Number

Alpharetta, Georgia, United States

Daily reconciling, reporting and entering of items received, used and shipped into inventory systems and technician work tickets. Inventory reconciliation for finished goods, re-furbished inventory and service parts inventory (weekly and monthly physical inventory). File production paper work daily meeting a deadline to close inventory documents and email to corpo-rate office. Receive, verify, inspect and ship customer orders accurately using UPS, Fed-Ex and trucking web sites. Verify RMA shipments and create work tickets and other quality documentation. Manage inventory of product and shipping mate-rial. Maintain inventory tracking software on computer system. Perform thorough inspection of every part received and shipped. Complete all special projects and other duties as assigned.

Represents multiple large appliance (kitchen and laundry) service center clients, acting as their customer service representative for their appliance care needs. Responds to inbound calls assisting customers with scheduling and resolving complaints from irate customers. Verify customers’ personal information while documenting required notations to effectively contribute to the success of their repair service calls. Makes outbound calls, occasionally, at the request of service center clients management team.

Roswell, Georgia, United States

Contact healthcare provider offices to request copies of medical records. Identify and coordinate the method for record retrieval with provider offices. Maintain professional and frequent contact with provider offices throughout the record retrieval process. Provide accurate and timely updates on the record retrieval status to Cotiviti clients. Complete all responsibilities as outlined on annual Performance Plan. Complete all special projects and other duties as assigned.

Duluth, Georgia, United States

Provide superior service to the customers who have purchased extended warranty contracts for wireless cell phone handsets. ​Listen to the customer’s concerns and showing empathy while resolving their issue. Take the initiative to truly understand the customer’s current challenges, solve them, and use my expertise to proactively help them avoid future challenges.

Remote

Represents multiple large appliance (kitchen and laundry) service center clients, acting as their customer service representative for their appliance care needs. Responds to inbound calls assisting customers with scheduling and resolving complaints from irate customers. Verify customers’ personal information while documenting required notations to effectively contribute to the success of their repair service calls. Makes outbound calls, occasionally, at the request of service center clients management team.

Lilburn, Georgia, United States

Provided valuable input into merchandising decisions. Influenced customers with purchasing decisions such as design choices. Supervised sales floor and sales team. Trained, coached and developed associates in store regulations and procedures. Resolved customer issues. Coordinated sales associates’ schedules to ensure adequate sales floor coverage, to optimize customer service. Performed sales floor work, such as assisting customers, stocking shelves or taking inventory.

Snellville, Georgia

Snellville, Georgia

Albany, Georgia