Amber Simons-O'Neill Email & Phone Number

Tucson, Arizona Area

-Proactively developed, organized, and executed new training for upwards of 30 associates -Composed new training materials/handouts/PowerPoints for new and existing associates, especially in regards to cyclical industry events such as ADP/ACP testing, Form 5500, etc. with emphasis on increasing efficiency while maintaining excellent customer service-Book.

Bellingham, Washington, United States

-Worked in tandem with business owners and clients in all areas including but not limited to - project management, training and development, financial reviews, technology integration -Prepared and partnered in creation of materials delivered to clients -Hosted, organized, and executed meetings in person and via Zoom including the use of waiting rooms and.

Tucson, Arizona Area

As a billing specialist I interpreted and responded to billing questions from around 100 policyholders and interested third parties during an 8-hour shift. I also communicated payment plan options and process different methods of payment for our customers. I am trained to operate two software systems and follow a verification process for each call. In.

Tucson, Arizona Area

As a summer intern I examined problems in each department and developed solutions that impacted regional operations. I also was able to present creative solutions to senior-level management using quantitative analysis and creative visuals. I was able to do so because I collaborated with my teammates daily throughout the duration of the 8-week internship..

Tucson, Arizona Area

Enthusiastically serviced customers and promoted seasonal items. Proactively supported teammates in restaurant cleanliness, kitchen work, and opening and closing duties. Received praise and return customers on a regular basis.

Seasonal position supporting influx of student's need to rent musical instruments for the upcoming school year. Reviewed legal rental contracts, sourced required instrument, provided accessories required by each school and music teacher so the child was ready for success.

Tucson, Arizona, United States

Earned positive feedback from customers and received a 100% score on a Secret Shopper evaluation. Praised for positive attitude, eagerness to support teams, and attention to detail.

Tucson, Arizona Area

Coordinated efficient flow of customers by communicating with servers and anticipating their workloads. Managed to-go services in conjunction which required an extensive knowledge of the menu and customer support via phone. Promoted to head hostess position which included responsibilities such as opening and closing the restaurant, money management, and.

Tucson, Arizona Area

In support of the General Manager, I greeted customers in person and via the phone while gathering important information as to how we could best assist them. I also received in-depth QuickBooks training to organize digitally client information and file receipts for tax purposes.

Business Managment And Entrepreneurship With Honors, Business Administration And Management, General, Junior And Senior

Activities and Societies: Honors College

Education record

Activities and Societies: Vice President and Historian of the Orchestra Club. Secretary of Photography Club.