Amber Snell Email & Phone Number

Graduate of Infrastructure Operations, Client Technologies 4 month employee rotation program, received continuous instruction involving daily tasks like using a virtual machine (VM) to set up OSD in OIT Cloud, a detailed walk-through regarding adding a device to Air Watch, a demo of how efficient the CT ServiceNow Ticket Tool is with broadcasting to multi sites info regarding field testing or patches, a demo of creating a collection in Configuration Manager (CM), and an exciting run through of patch management within CM and BigFix Console with a deep dive into understanding the code and relevance required to effectively reach respective machines, this program directly resulted in a broader understanding of complex technical issues and the resources available to us to resolve them, as well as the critical importance of a functional relationship with our enterprise partners.Determined Program Manager and Dedicated Facilitator, manage and host a weekly successful district-wide Technical Workgroup via MS Teams, which house over 400+ IT Staff from multiple Tiers within the Continental District, developed a Memorandum, standard operating procedures (SOP), and program objectives, to formalize the workgroup into quarterly rotations to get other technicians involved and for continuous use across other districts. The MS Teams calls help facilitate collaboration on any IT related issues across the district in a casual, open forum, environment involving information sharing, troubleshooting assistance, and work/morale related communication. Also introduced a professional training series titled ‘Tools of the Trade’ to offer regular training like REEF, dBAT, Vault, TolZ, etc.Eager Preceptor, accepted into the Veterans Health Administration (VHA), Technical Career Field Preceptor (TCF) program for Information Technology Specialists. The TCF program offers seasoned experienced VHA employees the opportunity to contribute to the growth of our future VHA workforce by dedicating two full years of sharing their knowledge and expertise with a selected Trainee. Orchestrated Domiciliary site activation (new construction), site houses 65 VA employees and provides 46 beds to Veterans challenged by medical conditions, psychiatric disorders, or physical injuries who do not need hospitalization. Site equipment needs include, printers, label printers, computers, switches, telephones, televisions, Wi-Fi capability, nursing call systems, duress systems, and scanners.