- Work placement specialising in high quality implant restorations and surgical guides- Made retainers and aligners using thermoforming and hand tools- Shaved and varnished resin surgical stents- Hand painted and glazed ceramic crowns and bridges- Hand made plaster moulds- 3D printed and scanned models using 3Shape Dental CAD/CAM software- Constructed dental prosthetics using titanium bases made in house- Dental Practice Management Software - Labnext

- Ensured efficient operation of stores to achieve and exceed sales targets and KPI’s- Determined, ordered and managed stock levels across multiple sites with high levels of organisation- Scheduled deliveries, communicated with operations and managed payments using Microsoft Office Suite, Shopify and POS systems- Delivered exceptional customer service and developed strong relationships with customers and suppliers using strong communication skills- Adhered to food safety regulations and ensured stores were clean and organised- Onboarded, trained and managed a high performing team- Liaised closely with the Area Manager to set, manage and track team goals

Working closely with the area manager to drive high-performing and successful sales, people and processes.

Full time workshop and production manager, managing the production of custom earphones and hearing protection.- Managed the production of custom earphones, hearing protection- Constructed products by hand using specialist methods including silicone moulds, hand drills and lacquering techniques- Sterilised instruments, mixed medical grade materials, took quality ear impressions- Quality checked orders to a high degree of accuracy- Onboarded and trained new staff in manufacturing techniques- Updated, managed and packed orders according to time schedules- Tracked and determined company stock needs using Microsoft Excel- Developed and implemented efficiency processes- Identified and resolved potential issues- Received and processed new orders using e-commerce platform

Full time lead lab technician, manufacturing custom earphones, hearing protection and in-ear monitors.

Full-time role providing customer care over the phone and via email: - Full-time role assisting clients over the phone and via email- Liaised with IT support to assist clients with IT related issues - Liaised with stores to ensure accurate deliveries and stock levels- Complied with General Data Protection Regulations - Attended extensive training course in communication- Processed orders and scheduled deliveries- Used internal IT systems to record case notes - Achieved and exceeded targets for resolving complaints

Part-time bar and waiting staff, providing a range of customer service in the hospitality sector.

Part-time floor manager and sales advisor. Assisted in visual merchandising and handled all aspects of customer service in a retail environment.