Amber Wang Email and Phone Number

Social Infrastructure Department

⚫ Support & Communication: Assisted in scheduling and recording daily meetings; liaising with various teams, including overseas auditors, in a problem-solving manner and maintaining a professional and positive attitude.⚫Compliance & Risk Management: Ensured and monitored that all post-hub duties were carried out in accordance with the British Council's policy on security and compliance; collaborated with the Security Team and Compliance Manager to investigate test results; successfully cooperated with external audit reviews and implemented necessary improvements to business processes based on audit findings.⚫Document Centralization & Archiving: Supported document centralization and archiving activities, ensuring that all documents were properly organized, categorized and made available to relevant teams in a timely manner; implemented an efficient archiving and categorization system for all documents, with a focus on attention to detail.⚫Test Centre Training: Supported the development of IELTS test centers as an expert in the manuals for the IELTS standard process by providing regular training courses for all IELTS test centers.⚫Managing outsourced staff: setting team goals and implementing SOPs for day-to-day work; providing up-to-date guidance, training and support to outsourced members; monitoring their performance and negotiating frequently.

⚫ Dedicated Customer Service Professional: Delivered exceptional service experiences to customers through a patient and meticulous approach, utilizing affinity, empathy, and enthusiasm.⚫ Team Collaboration: Seamlessly integrated into international teams, efficiently communicated with colleagues, and contributed to consistent workflow and goal attainment.⚫ Bilingual Translation Services: Provided onboard Chinese and English bilingual translation services.⚫ Equipment Management: Recorded relevant information on equipment usage and product retention using company systems; maintained and operated onboard equipment and products while ensuring safety.