Amber Wright Email & Phone Number

Austin, Texas

Austin, Texas

*Audited loan files, for missing documentation and incorrect information.*Utilized critical thinking and creative problem-solving abilities to resolve complex financial challenges while handling numerous loan files and received multiple Customer Service Awards.*Analyzed loans to determine best course of action to protect company’s and borrower’s interest and resolve delinquency issues. *Making Home Affordable Program (HAMP) & Modification Workout ProgramsResponsible for analyzing borrower‘s financials evaluating and ensuring overall documents are accurate, complete and in compliance. Reviewed financial statements, credit reports, tax transcripts and other supporting documentation acceptability. Contacted borrowers and authorized third parties to gather current and accurate information.*Loss Mitigation files submitted to HAMP or Modification Workout requests and completed occupancy and income review.*Demonstrated experience in real estate lending regulations including but not limited to TILA, RESPA, HMDA, ECOA and CFPB.

Austin, Texas

*Executed complex transactions by means of the computer to enter; deposits, withdrawals, payments, transfers, and update member's personal information.*Balanced money drawer, checks received and disbursed, money orders, teller checks, traveler’s cheques, and coin vault, on a daily basis.*Adept at answering the phone in a professional manner, responding to inquires, and routing calls to the appropriate person.*Appointed Safe Deposit Box Coordinator for four branches involving; mailing out payment vouchers, recording payments received, sending out letters for overdue payments, forwarding updated payments to the appropriate branch, and updating records for new accounts and closed accounts.*Entrusted to open and close branches on Saturdays.*Trained new tellers and new safe deposit box coordinator.*Audited loan files, safe deposit box payment records, and membership agreement forms; for missing and incorrect information.*Assisted in the filing of loan documents, pertaining to titles and registration for motor vehicles, POA's for buyer/seller, record and release of liens for home equity loans, and other documents.*Prepared memos for all branches; on new procedures for opening accounts and on data required for receiving safe deposit box payments.*Assembled and designed a training manual for new position, which is still implemented today.*Maintained daily loan denials and produced a monthly report for the Senior Loan Officer.*Gathered daily debit card denials, recorded denials, and mailed out copy to member and filed the other copy for future reference.*Disbursed checks to; Travis County Tax Collector's office - for changes made to title and registration, and to Travis County Clerk's office - to record and release a lien on a home equity loan.*Inventoried supplies ordered and received; and compared packing invoices with order to ensure proper billing.

Nmls # 1154991, Mortgage Loan Originator

High School, Math & Science, Diploma