Amber Bunn Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

London, England, United Kingdom

As a Training & Quality Assurance Specialist I play a pivotal role in supporting the short course and B2B teams, two of the fastest-growing sub-sections of the Student Recruitment function with workers based across the UK and in overseas offices. The alignment of quality assurance with training and development aims to ensure that managers are equipped with the tools and insights to get the best out of their team members and for individuals to flourish in an environment that advocates a growth mindset and ongoing self-improvement. My key responsibilities in the role are highly varied and individual tasks and projects are dependent on the needs of the Senior Recruitment Managers. Responsibilities include: •Supporting the management team with the induction and on-boarding of new team members and monitoring their early progression. •Planning and delivering group and individual training sessions to develop contextual awareness, product knowledge and consultative sales skills. •Creating and updating sales training materials, technical user guides and other content for team training purposes. •Evaluating the effectiveness of training initiatives through feedback surveys and trends from performance data. •Monitoring the university news pages and staying up to date with research activity and wider industry trends relevant to the courses in our portfolio. •Representing the recruitment team as a subject matter expert on a range of technology platforms and internal QA procedures. •Promoting the value of diversity and strategies to facilitate an inclusive team culture.

London, England, United Kingdom

Responsible for leading the end-to-end processes of a specified set of secure assessment related content for Pearson Qualifications. This content includes question papers, mark schemes, pre-release materials, onscreen tests, sample assessment materials and exemplar materials. Content Production: lead and facilitate the completion of all tasks related to the production of assessment content. This involves the end-to-end process responsibilities from commissioning and contracting Assessment Associates through to ensuring the delivery of content to centres. Quality Management: operate within the agreed assessment Quality Plan, ensuring that everyone involved in the production process follows procedures and records are maintained. I facilitate successful Question Paper Evaluation Committee (QPEC) and Review meetings. Project Management: review the status of content production, raise risks and regularly update my line manager and partners on progress, implementing innovative measures to ensure all materials meet the agreed time and quality criteria. Relationship Management: build & maintain successful relationships with all our external and internal partners to facilitate a successful production process; this includes handling all relationships with excellent customer service.Document Management: handle all documentation relating to the production process ensuring version control is accurate. To ensure all material is error-free and appropriate templates are used. Production Development: review and update the methods & processes used to produce the assessment materials, to ensure that they are accurate. To support and maximise technological advances such as computer-based testing and item banking. To lead change within the production process and manage the typesetting process and maintain up to date templates for all material you are responsible for producing. Support material, User Acceptance Testing & Technology

London, England, United Kingdom

Responsible for and manage end to end assessment for a number of units. Analyse assessment performance data with a view to making improvements and defending decisions in relation to pass marks or the setting of grade boundaries. Follow tight timelines with accuracy and escalate issues if they occur. Responsible for accurate Content and Assessment management for their allocated assessments. Responding to key external or internal requirements. Build and maintain successful relationships with all our external and internal partners. Managing performance of contractors. Work closely with key stakeholders to ensure accurate content production and timely assessment results.

South Africa

 Managing and maintaining of Key accounts within the tertiary sector. Exploring the digital knowledge, usage and developments in my territory and then creating unique solutions to meet the clients needs.Providing academics in the Higher Education space with the correct digital & print content to meet their course needs. Conducting competency presentations & training on the use of Pearson digital products. Researching use of Pearson products within South Africa & ensuring quality of product is upheld. Creating opportunity for business as well as maintaining existing business through strongly built relationships. Engaging with students by educating them on future educational initiatives & digital ways of learning.

Pretoria Area, South Africa

 Actively coaching and mentoring a campus team of Higher Education Consultants. Retaining and converting a higher percentage of students from applications to enrollments. Implementing strategic initiatives to allow for optimal growth with the business development department. Driving operational activities on a campus level on a daily basis to ensure consistent growth within the department and the employee. Reporting to a campus director on the operations and targets of the respective business development department. Account for my individual & a team’s higher conversion rates from one point in the sales cycle to another. Attend executive meetings as a representative of the respective campus in order to gain exposure to the holistic dealings of the company. Embody the role of a trusted advisor driving quality driven and ethical business for the company. Training of resources needed for the benefit of the department eg: call centres & interns. Monitoring all communication sent out to the prospective database and ensuring it remain in line with the brand.

Pretoria Area, South Africa

 Presenting institutions’ offerings at schools and collecting a database of current grade 12 learners. Interviewing potential students and parents and providing career guidance. Offering financial options in the form of various financial discussions. Maintaining business development and retention through target-driven activities. Implementing marketing strategies to gain optimal business development. Building and maintaining relationships with schools. Participating in various events and initiatives to allow for the building and retaining of business.

Midrand Area

 Lecturing Development Studies & Student Skills. Compiling lesson plans & assessments. Marking & providing relevant feedback. Received training in contemporary learning techniques, student support for both national and international students and technologically enhanced learning.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Get Smarter Short Course, Workforce Development And Training

-The pivotal role of training and development in organisations. -Legislation for training and development in South Africa. -Analysing.

Matric

Activities and Societies: Prefect, full colours awarded for: drum-majorettes (grade 10, 11 & 12), merit award awarded for: academics.