Amber Wright Email & Phone Number

Hamilton County, Indiana, United States

• Lead a team in a fast-paced environment in one of the top five highest circulating branches within King County Library System, which provides approximately 900k circulation transactions per year• Create a staff culture focused on providing innovative, adaptable, and equitable customer experiences • Respond directly to customer compliments, concerns, and questions in-person and via phone and email• Interpret and communicate both in-depth and ambiguous policies and procedures for staff and customers in a way that is clear, friendly, and tactful• Ensure a welcoming, attractive, and browsable environment for a diverse customer base in a growing community while balancing different information needs and delivery models

• Interview, select, train, coach, and evaluate employees• Oversee hourly, discretionary, and other budgets• Schedule staff to accommodate current and future branch needs• Maintain collection, with an emphasis on modernizing and streamlining • Create a safe, welcoming, and attractive atmosphere• Streamline staff processes• Rearrange staff duties to pair strengths and interests to tasks• Update staff procedures to be more aligned with system standards• Serve on system-wide committees and focus groups• Offer excellent customer service• Create and strengthen partnerships with city organizations and schools • Seek and participate in outreach events• Attend meetings to ensure staff receive relevant information• Participate in professional development opportunities

• Hire, train, coach and evaluate Pages, and assist Branch Manager• Participate in MCPL committees (Display, New Hire Orientation, VoIP)• Formulate daily desk schedule and monthly Page schedule• Improve Branch processes and redistribute job duties for efficiency• Work within book, discretionary, and hourly employee budgets• Perform daily Branch operations (circulation, delivery, roving, etc.)• Establish and facilitate Assistant Manager Book Club on leadership topics • Attend Book Meeting with Manager• Evaluate reference collection for outdated, obsolete or MUSTY materials • Attend in-system meetings relevant to job duties• Create visual materials for marketing at the point of contact• Customer Service Champion• Serve as Teen Liaison (TSRP visits and database presentations)

• Provide excellent customer service and access to resources for library users, many of whom experience systemic barriers as members of multi-marginalized communities• Facilitate circulation and reference services, while following thepolicies and procedures through a customer experience lens• Lead multiple branch programs for children, teens, and adult audiences and conduct community outreach visits to schools and local • Oversee branch voter registration efforts, including coordinating training sessions (initial and refresher) for all staff registrars• Design creative monthly displays as a member of the display team, as well as additional marketing efforts for branch programs• Assist with interview process for multiple positions - reviewing applications, deciding who to interview, creating interview questions, conducting interview, and hiring decision• Navigate behavior-based code of conduct conversations with patrons, provide observation-based documentation, and follow additional appropriate steps if needed to ensure equitable access the spaces, services, and collections of the library • Provide project-level oversight for ongoing collection merchandising and procedure updates• Responsible for weeding Juvenile Non-fiction section, with increased decision-making expectations• Attend multiple book purchasing meetings to select new materials while making appropriate budget decisions

• Provide in-depth reference services to students, faculty, staff, and guests of the library, via telephone, email, online chat client, and in-person, as well as virtual reference as part of the university's participation in a national consortium• Teach bibliographic instruction to undergraduate level classes• Supervise 1-3 shifts per week, overseeing student workers and facilities• Manage Instruction Services webpage and collect, organize and disseminate statistics related to instruction services• Create online and print tutorials and manuals for using library resource and promotional flyers for upcoming events

Kansas City, Missouri Area

• Create a proposal for marketing the library to stakeholders• Observe budgeting process based on statistics collected from EOS• Research and create literature review on the value of the corporate library• Order, process, and catalog print and electronic materials, including ILL

Mls, Library And Information Science

Activities and Societies: SCALA (Student Chapter of the American Library Association) - Chair of Overland Park cohort

B.A., English Literature

Activities and Societies: Sigma Tau Delta (English Honorary Society)Minored in Anthropology