Amber Murphy Email & Phone Number

Philadelphia, PA, US

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and.

Remote (Greater Philadelphia Area)

• Collected information about company objectives and employee deficiencies in order to assess training needs.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Wrote training manuals and created various types of learning materials for all employees and positions according to strict company guidelines and protocols.
• Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
• Trained and mentored new personnel hired to fulfill various roles through online and in person training.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

Plymouth Meeting, Pennsylvania, United States

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions.
• Created FAQs utilized by the Call Center to provide detailed information regarding client benefits information & specific protocols and procedures.
• Checked employees' benefits enrollment for accuracy and inputted all data into Workday during initial enrollment, open enrollment, retirement and qualified life events.
• Research eligibility & enrollment benefits information, rules, and protocols in Benefit Administration Platforms, such as Workday, BusinessSolver, and EngagePEO.
• Answer member questions related to private & commercial health insurance, government programs, Medicare, and retiree benefits packages.
• Conducted research for member issues that cannot be resolved during initial calls.

Plymouth Meeting, Pennsylvania, United States

• Interfaced with internal & external resources to provide guidance and direction regarding benefit plan options, cost factors, and detailed plan reviews.
• Answered incoming calls and responded to benefit inquiries.
• Placed outbound follow up calls after conducting research for issues that could not be resolved during initial calls.
• Trained and mentored new team members on internal & client systems, health insurance knowledge, and departmental processes.Trained new team members in policies and procedures and offered insight into best ways to.

Health Advocate, Plymouth Meeting, PA

Temporary to Permanent Healthcare Benefits Associate SAU - Became a full time, permanent employee of Health Advocate in February 2019

Greater Philadelphia Area

• Completed 50-100 cold recruitment calls per day.
• Utilized social media sites to recruit new employees.
• Scheduled interviews with other healthcare professionals.
• Advertised job opportunities on social media platforms and job boards.
• Worked with healthcare employees to determine specific job qualifications.
• Scheduled and oversaw HIPAA training for new employees.Data entry in various internal and client specific systems.

Associate Of Scienc, Liberal Arts And Sciences/Liberal Studies

High School Diploma

Bachelor Of Science - Bs, Organizational Leadership & Development

Currently working on earning my Bachelor's degree in Organizational Training & Development to expand my knowledge and increase my skills.