Amber Davila Email & Phone Number

I am a legal support professional with a combined 16 years of customer service experience in both the legal and retail fields, and spent the last 9 years working for one of the largest legal support vendors in the industry. I am currently a cash application specialist in our accounting division. I also possess two years of experience as an invoicing clerk, and was a Human Resources assistant/payroll processing clerk for a large retail department store prior to being hired by my current company. I am passionate about research and service! I am committed to providing the highest level of customer support to ensure every client has an effortless experience! Every day, my position brings new challenges that give me the opportunity to learn how I can adapt to unique issues. Examples include:🔹 Auditing balance sheets to reconcile variances in our general ledger.🔹 Generating trial balance reports for multiple customers on a weekly basis.🔹 Investigating unauthorized charges and unposted payments.🔹 Assisting customers with basic technical errors on web filing portal.🔹 Providing court filing support to clients, online and by phone.🔹 Compiling urgent, last-minute case summary reports for multiple matters.My expertise includes focus on building client rapport, creating detailed cost summary and case information reports, investigating billing disputes, data entry, invoice processing and quality assurance, general accounting practices, providing online web support, and maintaining online user profiles. Some examples of my other past work experiences also include assisting with planning and setting up company events/fundraisers, on-boarding and training new employees, imaging and formatting thousands of hard-copy documents, scheduling meetings and taking minutes, and researching and coordinating vendor purchases.Outside of my work-life, I really enjoy visiting State and National parks, practicing some styles of calligraphy, watching musical theater performances (Chicago and The Book of Mormon are amazing!), and playing billiards (you don’t have to be good at it to enjoy it) and bocce ball. “𝘏𝘢𝘱𝘱𝘪𝘯𝘦𝘴𝘴 𝘪𝘴 𝘢 𝘣𝘺-𝘱𝘳𝘰𝘥𝘶𝘤𝘵 𝘰𝘧 𝘢𝘯 𝘦𝘧𝘧𝘰𝘳𝘵 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘴𝘰𝘮𝘦𝘰𝘯𝘦 𝘦𝘭𝘴𝘦 𝘩𝘢𝘱𝘱𝘺.” - 𝘎𝘳𝘦𝘵𝘵𝘢 𝘗𝘢𝘭𝘮𝘦𝘳, 𝘈𝘶𝘵𝘩𝘰𝘳