Amber Sparks Email & Phone Number

SUMMARY STATEMENTHighly energetic and innovative recreation, gymnastics and fitness professional with over 25 years of planning, implementing and facilitating innovative and creative skills programming with my love of linguistic studies my current passion is exceptional customer care and urgency we solve our customers needs. PROFESSIONAL SKILLS/EXPERIENCECustomer ServiceHonest desire to help customers, coworkers, fellow employees and passion for promptly solving client needs.A proven record of accomplishment in resolving complex customer issues with empathy.Designed and executed a new staff training program which greatly increased the quality and efficiency of instruction and greatly increased customer satisfaction.Made appropriate recommendations that streamlined processes to better meet customer needs, while maintaining a high degree of customer satisfaction, retention and growth.Activity Programming/TrainingHighly energetic, engaged and effective within physically demanding programming which resulted in being the most sought after teacher/facilitator from 2012- 2017 and again in 2019.Rocketed up from assistant to the Director of 4 activity programs within a company of 50 employees.Managed more than 15 employees and increased the quality and effectiveness of employee services while training them on superb customer service practices and a highest degree of enthusiasm.Lead innovative programming that increased enrollment and in turn increased revenue.CommunicationCultivated relationships and increased client enrollment through effective verbal and written communication.Action oriented communication with the drive to follow up on feedback to ensure positive outcomes.Excellent tactful and skillful communication with coworkers and clients of all backgrounds and age groups.Ability to communicate professionally within the company and with clients of all developmental stages.

Listed skills include Plyometrics, Gymnastics, Customer Service, Leadership, and 8 others.

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  South Dakota State University

  Public Recreation