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Amber D. is listed as Customer Service Professional | Finds creative solutions to complex problems at KeyBank, a with 14557 employees, based in Bridgeport, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Amber D..
Amber D. previously worked as Resolution Specialist at Keybank and Income Driven Repayment Specialist at Keybank. Amber D. holds Master Of Creative & Professional Writing from Central Washington University.
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I’ve worked in customer service for over ten years and I have been in banking four years. I also have a background in writing. I earned a Bachelor’s Degree from Southern New Hampshire University in General Studies with a concentration in Creative Writing. I contributed to my employer’s DE&I newsletter and an essay I wrote was published in a literary journal.
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Shelton, Connecticut, United States
• Promoted to manage escalated customer issues regarding Laurel Road, a subsidiary focused on student debt, online mortgages and digital personal loans.• Respond to three to five escalated customer issues per day via phone, email and chat.• Prepare a daily excel sheet summarizing customer contacts.• Follow up with customers after research on issues as needed including working with other bank depts.
Shelton, Connecticut, United States
• Assisted 3-5 customers per day with filing Federal Student Loan consolidation paperwork.• Used Salesforce to manage the student loan information and connect with other bank depts.
• Managed 25+ inbound and outbound calls in a timely manner. • Identified customer needs, clarifying information, research issues and provided information.• Submitted a detailed borrower complaint including steps taken to find a resolution. • Kept detailed records of conversations on excel and submitted change requests as needed.
Fairfield, Ct
• Delivered standout guest service which led to consistent receipt of positive feedback from customers and management.• Accurately completed cash, credit, debit, and gift card transactions while maintaining customer engagement.• Consistently reached customer charitable donations quota of $30.00 per day during register campaigns. • Trained new hires and ensured they understood company policies and procedures.
Other employees you can reach at key.com. View company contacts for 14557 employees →
Kris Deodato
Colleague at KeybankNew York City Metropolitan Area, United States
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Ana Motoc
Colleague at KeybankGreater Cleveland, United States
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Glenn Collins
Colleague at KeybankCleveland, Ohio, United States
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Suzanne Devaux
Colleague at KeybankTacoma, Washington, United States
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Rob Loconto
Colleague at KeybankMillbury, Massachusetts, United States
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Bohn Jobson
Colleague at KeybankGreater Chicago Area, United States
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Rudra Pratap Singh
Colleague at KeybankUnited States
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Pankaj G.
Colleague at KeybankColumbus, Ohio, United States
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Trevis Jensen
Colleague at KeybankKaysville, Utah, United States
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Nicole Jones
Colleague at KeybankGreater Colorado Springs Area, United States
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Quick answers generated from the profile data available on this page.
Amber D. works for KeyBank.
Amber D. is listed as Customer Service Professional | Finds creative solutions to complex problems at KeyBank.
Amber D. is based in Bridgeport, Connecticut, United States while working with KeyBank.
Amber D. has worked for Keybank and Whole Foods Market.
Amber D.'s colleagues at KeyBank include Kris Deodato, Ana Motoc, Glenn Collins, Suzanne Devaux, and Rob Loconto.
You can use AeroLeads to view verified contact signals for Amber D. at KeyBank, including work email, phone, and LinkedIn data when available.
Amber D. holds Master Of Creative & Professional Writing from Central Washington University.
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