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Amber D. Email & Phone Number

Customer Service Professional | Finds creative solutions to complex problems at KeyBank
Location: Bridgeport, Connecticut, United States 4 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
KeyBank
Role
Customer Service Professional | Finds creative solutions to complex problems
Location
Bridgeport, Connecticut, United States
Company size
14557 employees

Who is Amber D.? Overview

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Quick answer

Amber D. is listed as Customer Service Professional | Finds creative solutions to complex problems at KeyBank, a company with 14557 employees, based in Bridgeport, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Amber D..

Amber D. previously worked as Resolution Specialist at Keybank and Income Driven Repayment Specialist at Keybank. Amber D. holds Master Of Creative & Professional Writing from Central Washington University.

Company email context

Email format at KeyBank

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KeyBank

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Profile bio

About Amber D.

I’ve worked in customer service for over ten years and I have been in banking four years. I also have a background in writing. I earned a Bachelor’s Degree from Southern New Hampshire University in General Studies with a concentration in Creative Writing. I contributed to my employer’s DE&I newsletter and an essay I wrote was published in a literary journal.

Current workplace

Amber D.'s current company

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KeyBank
Keybank
Customer Service Professional | Finds creative solutions to complex problems
cleveland, ohio, united states
Website
key.com
Employees
14557
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Company profile
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4 roles

Amber D. work experience

A career timeline built from the work history available for this profile.

Resolution Specialist

Current
Keybank

Shelton, Connecticut, United States

  • Promoted to manage escalated customer issues regarding Laurel Road, a subsidiary focused on student debt, online mortgages and digital personal loans.
  • Respond to three to five escalated customer issues per day via phone, email and chat.
  • Prepare a daily excel sheet summarizing customer contacts.
  • Follow up with customers after research on issues as needed including working with other bank depts.
Oct 2023 - Present

Income Driven Repayment Specialist

Keybank

Shelton, Connecticut, United States

  • Assisted 3-5 customers per day with filing Federal Student Loan consolidation paperwork.
  • Used Salesforce to manage the student loan information and connect with other bank depts.
Dec 2022 - Sep 2023

Contact Center Team Member

Keybank
  • Managed 25+ inbound and outbound calls in a timely manner.
  • Identified customer needs, clarifying information, research issues and provided information.
  • Submitted a detailed borrower complaint including steps taken to find a resolution.
  • Kept detailed records of conversations on excel and submitted change requests as needed.
Dec 2019 - Nov 2022

Store Support Team Member/Front End Cashier

Whole Foods Market

Fairfield, CT

  • Delivered standout guest service which led to consistent receipt of positive feedback from customers and management.
  • Accurately completed cash, credit, debit, and gift card transactions while maintaining customer engagement.
  • Consistently reached customer charitable donations quota of $30.00 per day during register campaigns.
  • Trained new hires and ensured they understood company policies and procedures.
Nov 2017 - Sep 2020
Team & coworkers

Colleagues at KeyBank

Other employees you can reach at key.com. View company contacts for 14557 employees →

MA Mary Ann Clark Mary Ann Clark Colleague at Keybank Buffalo-Niagara Falls Area, United States View → BH Brittany Hanek Brittany Hanek Colleague at Keybank Cleveland, Ohio, United States, United States View → TK Toni Kuyon Toni Kuyon Colleague at Keybank Aurora, Colorado, United States, United States View → HM Horace Mccowan Horace Mccowan Colleague at Keybank Englewood, Colorado, United States, United States View → CK Charlotte Kelly Charlotte Kelly Colleague at Keybank Naples, Maine, United States, United States View → KD Kathy Doll Kathy Doll Colleague at Keybank Red Creek, New York, United States, United States View → LL Lorna Lynch (She/Her/Hers) Lorna Lynch (She/Her/Hers) Colleague at Keybank Greater Cleveland, United States View → KB Kristy Burrus Kristy Burrus Colleague at Keybank Cleveland, Ohio, United States, United States View → KC Kailey Costello Kailey Costello Colleague at Keybank Mansfield, Ohio, United States, United States View → AP Amy Parenteau Amy Parenteau Colleague at Keybank Vero Beach, Florida, United States, United States View →
2 education records

Amber D. education

FAQ

Frequently asked questions about Amber D.

Quick answers generated from the profile data available on this page.

What company does Amber D. work for?

Amber D. works for KeyBank.

What is Amber D.'s role at KeyBank?

Amber D. is listed as Customer Service Professional | Finds creative solutions to complex problems at KeyBank.

Where is Amber D. based?

Amber D. is based in Bridgeport, Connecticut, United States while working with KeyBank.

What companies has Amber D. worked for?

Amber D. has worked for Keybank and Whole Foods Market.

Who are Amber D.'s colleagues at KeyBank?

Amber D.'s colleagues at KeyBank include Mary Ann Clark, Brittany Hanek, Toni Kuyon, Horace Mccowan, and Charlotte Kelly.

How can I contact Amber D.?

You can use AeroLeads to view verified contact signals for Amber D. at KeyBank, including work email, phone, and LinkedIn data when available.

What schools did Amber D. attend?

Amber D. holds Master Of Creative & Professional Writing from Central Washington University.

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