Amber Ford Email and Phone Number

• Leads the analysis, design, and implementation of data management solutions across enterprise systems to ensure alignment with business objectives.• Utilizes SAS and SQL for data extraction, analysis, and reporting, providing actionable insights to business stakeholders.• Acts as a liaison between business partners and IT teams to ensure seamless communication, accurate requirements gathering, and the successful implementation of projects.• Oversees production processes for the Enterprise Data Management team, ensuring continuous data availability and system performance.

• Served as the Single Point of Contact for customers navigating financial hardships and government declared disasters to identify and facilitate available relief programs. • Effectively led a team in providing exceptional customer support while maintaining complex portfolios. • Collaborated with upper management on reviews and audits.• Facilitated and implemented change within the department while ensuring adherence to regulatory and banking requirements, including process evaluation and redesign, staff training workshops, and continuous performance monitoring.• Expertise in interviewing and qualifying customers for short and long-term hardship modifications, refinances, and other loss mitigation options on various loan types.• Facilitated short sales and settlements on real estate secured loans.• Maintained an understanding of foreclosure, bankruptcy, and charge-off processes and collaborated with various departments within the organization including Underwriting and Processing, Legal, Foreclosure, Bankruptcy, and others.

• Demonstrated expertise in minimizing bank losses through comprehensive customer support and collections of various loan and deposit account types.• Exceeded monthly call and collection goals while adhering to debt collection laws and banking privacy regulations.• Assisted in training new collections agents and ensured compliance with industry standards.