Amber Kingsley Email & Phone Number

Australia

We help businesses provide an exceptional customer experience — consistently.Most businesses know that providing a consistently high standard of service is key to maximising sales. The challenge is leaders are often hamstrung by:→ Under-performing teams→ Managers lacking coaching skills→ Finding, training and retaining staff→ Poor or incomplete data to act onShifting team performance to improve business results shouldn’t be a mystery. At Human Experience, our custom Mystery Shopping Service delivers objective feedback with powerful data points that are easy to read, simple to act on and able to be tracked. → Empower teams to take pride in their work→ Upskill your managers to better coach their people → Become a sought-after employer → Learn areas of priority to improve sales performanceWe get our clients creating unforgettable customer experiences for all the right reasons!

Sydney, Australia

Mt Eden, Auckland

Sydney, Australia

Responsible for overseeing a team of 11 staff, ensuring that the business operations were running smoothly - bringing together each area of the business - Marketing, Sales, HR, Customer Service, Events & Finance. I also oversaw and managed the full events schedule across the country, which entailed up to 60 events per year.

Working within the Operations team I was responsible for coordinating some of the largest hospitality trade exhibitions throughout the UK, attracting up to 1200 exhibitors at any one exhibition and 10,000 visitors at any one exhibition.