Nic Mcclanachan Email & Phone Number

I've been leading teams for over 20 years across the hospitality, retail, fitness, travel, banking and television industries, and can attest to the value that building a high performing and outcomes-focused team can bring to a business.Maximising the performance of people has always been something I'm deeply passionate about, including when I founded my previous consulting and training company, Human Tribe, and through keynote speaking, workplace training and group coaching.Previously, I led a multi-award-winning National Human Resources team at Stockland, and owned and operated three multi-award winning Fernwood Women’s Health Clubs in Sydney — including the most successful centre in the franchise at the time, employing over 150 people.I have a Master’s degree in Human Resource Management and Industrial Relations and I'm an accredited practitioner in Genos Emotional Intelligence, Clifton’s Strengths Finder, Hogan Behavioural profiling, Patrick Lencioni’s Five Behaviours of a Cohesive Team program and MarketCulture’s Customer Centricity tool.Having owned multiple businesses and leading large teams, I know the frustration of seeing inconsistencies in your customer experience but not knowing how to fix it.I also know the impact and growth that a high performing and outcomes-focused team can achieve for a business. In fact, I’ve witnessed it since my very first job at McDonald’s decades go. Having worked my way up to becoming Training Manager across multiple stores, it was here that I learnt success ultimately comes down to your systems, service and your people.It’s these same principles I’m still passionate about to this day with Human Experience. I love giving businesses the insights and tools they need to positively shift the behaviours of their teams to improve their customer service and ultimately shift their business results.I love that the work we do inspires growth. Growth in a team member’s capability, growth in the manager delivering an effective coaching conversation, growth in customer engagement, growth in sales and ultimately—the growth of the business.I truly believe that shifting team performance to improve business results shouldn’t be a mystery. If it feels that way to you, I’m ready to help you solve it!