Amber Gonzalez Email and Phone Number

• OPERATIONS/CASH MANAGEMENT : Manage closing duties. Manage/close personal staff bank during each shift. Close out register when restaurant/bar closes. • CUSTOMER SERVICE/ENGAGEMENT: Deliver exceptional, engaging and fast service for high-volume restaurant. • REVENUE/SALES: Personally providing service to 48,000 customers a year averaging $250K in revenue.

• RESEARCH: Research various skin care and makeup companies and their marketingmethods, look into local and global events to attend. • PRESENTATION SKILLS: Present research findings during meetings to employees and founder• TEAMWORK: Assist other employees with their work and various projects. • PRODUCT DEVELOPMENT: Discuss current trends and ideas that spark newproducts• SOCIAL MEDIA: Gather ideas for post to increase their social media presence and redefine current marketing strategies.

• LEADERSHIP: Acted as Vice President of Fundraising for Pledge Class, leading over 18 members of diverse cultures and academic pursuits.• SOCIAL MEDIA: Posted engaging content and provided social support to engage target markets, increase their engagement, and our overall reach. Utilized Facebook, Instagram, and Twitter channels to drive social media initiatives. • PRESENTATION SKILLS: Delivered over 20 engaging presentations helping promote the organization across campus and Hawaii.• EVENT PLANNING: Conceptualized and executed fundraising events across Campus and Oahu to sustain chapter dues, events, and overall engagement strategies.

• CUSTOMER SERVICE/ENGAGEMENT: Interact with customers to create inspired moments and to ensure order is to expectation. • LEADERSHIP: Accelerated in training to become a quality barista while managing to work in a fast pace environment. • EMPLOYEE TRAINING: Trained new employees in different areas of the job. • OPERATIONS/CASH MANAGEMENT : Manage opening duties. Learned all stations of work: stocking, cold bar, hot bar, pastries. Took orders and managed cash register during shifts.